In the last few years, we’ve seen customer experience rise from the depths of creative departments to be a top, board-level priority. For most insurance […]Jun 8, 2018
Shane Closser is the Head of Industry/General Manager for Financial Services at Yext. He leads all financial services-related activities, including strategy, product, and ISV and GTM partnerships. Shane is a published author and award-winning speaker; his research has been recognized by leading advisor firms, including Forrester and Gartner, and top software vendors, including Adobe, Oracle, and Microsoft. With over 18 years of experience in Financial Services and High Tech, Shane specializes in strategy, product management, digital platforms architecture, and managing large transformational programs. His contributions have been integral to helping organizations redefine their digital strategy to drive revenue, customer retention, and customer acquisition strategies. Before joining Yext, Shane was a Global Managing Director at Accenture, serving as the Global Digital Platform Head and NA Marketing Services Head. Prior to that he built the Customer Experience Practice from the ground up at Virtusa.