Customer satisfaction (or more aptly, citizen satisfaction) with the federal government recently fell 4.4% to 65.1 out of 100, according to the American Customer Service […]
Mar 12, 2021
On February 25th, 2021, Google launched version 4.9 of its Google My Business (GMB) API. This update includes support for additional hours types. More Hours […]
Mar 3, 2021
Your customers aren’t shopping like they used to — they’re more discerning and their expectations have never been higher. This behavior has been magnified over […]
Feb 11, 2021
When the Investment Advisers Act originally passed in 1940, it established regulations for what and how advisors were allowed to advertise their services to investors […]
Jan 28, 2021
The insurance customer’s journey typically started with a phone call or a meeting with a representative. Over the last decade, this has changed immensely: Now […]
Jan 19, 2021
It’s a strange phenomenon: Recent research from Digiday and Yext suggests that consumers trust a brand’s website over third-party sites when it comes to finding […]
Jan 8, 2021
On December 15th, 2020, Google launched version 4.8 of its Google My Business (GMB) API. This update includes support for hospitality and healthcare-specific attributes. Hospitality-Specific […]
Dec 15, 2020
There’s no doubt that the retail banking and wealth customer journey has changed over the last decade. But as the pandemic has accelerated the shift […]
Dec 14, 2020
This time last year, we released our annual Holiday Search Trends report. As is typical for our annual report, our study focused on predicting foot […]
Dec 7, 2020
There’s no doubt that it’s a tough time to be a small business: U.S. Census Bureau survey data from mid-October indicates that 75% of SMBs […]
Nov 13, 2020