A 2021 Guide on How to Improve Customer Service
In the last year, customer service skills have become more important than ever. Users have increased the amount they shop online, which means that they […]
Sep 20, 2021
Blog
Sep 20, 2021
The Second Wave of Customer Support: Workflow Automation
In August, we kicked off our series on the three waves of customer support with the first wave: task automation. We explored the various menial […]
Sep 14, 2021
Why Customer Service Is Important – the Key to Retaining Customers
For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
Sep 13, 2021
What Is An AI Chatbot? How It Can Be Beneficial To Your Business
Chatbots have sprung into the mainstream. In the past, they were simplistic recognize-and-return systems that would ask for specific entries from the user, and return […]
Tips to Boost Operational Efficiency in Your Call Center
Customers have important questions and are put off when they have to deal with being on hold for hours, waiting for the next available representative. […]
Study: Consumer Preferences for Resolving Support Issues
As the pandemic lingers, relying on digital experiences has become second nature for many consumers. Chief among those is receiving customer support from brands, when […]
Sep 7, 2021
How Site Search Allows for Better User Experience
“User experience” has become a trending topic, and for a good reason: the experience people have with your business will directly affect your reputation and […]
Sep 3, 2021
What Does Customer Service Mean To You: Here’s How To Answer It
Customer service is a slightly vague but incredibly important aspect of running a successful business. Up to 88% of users who have a poor experience […]
How to Create an Optimal Customer Support Workflow
When it comes to optimizing the success of your business and the satisfaction of your customers, customer service workflow is an essential part of the […]
What to Look for in a Customer Service App
Customers are more vocal than ever about their experiences with your business. Good experiences can lead to a massive influx of new clients, and bad […]