Creating great customer experiences is integral to the success of direct-to-consumer (DTC) brands. It’s in their DNA: “Direct to consumer” means, well, serving customers directly […]
Jul 9, 2020
Few people want to visit their doctors in the midst of a pandemic — the waiting room alone can pose a transmission risk — and […]
Jul 8, 2020
You probably know that reducing your customer churn rate — the percentage of customers who stop doing business with your company during a particular time period […]
Jul 6, 2020
Truly engaged customer advocates can be a brand’s most influential marketing force. The best part? They don’t cost a dime. The payoffs of customer advocacy […]
Jul 2, 2020
Yext Analytics provides you with an insights library that allows you to see a consolidated view of all the data that matters — in one […]
Jun 30, 2020
With COVID-19-related questions clogging call centers over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
Jun 29, 2020
Due in part to the uncertainty of the past several months, customers are asking more questions than ever — which is hardly surprising. But what […]
Jun 26, 2020
Dialing in to a customer call center is not exactly anyone’s idea of fun. Contact center horror stories have long been a staple of dinner […]
Jun 25, 2020
Heard about the rise of direct-to-consumer (DTC) retail brands over the past few years? It feels like you’d have to be living under a rock […]
Jun 22, 2020
No matter how amazing your product or service — no matter, even, if you’re that rare unicorn whose offering practically sells itself — you probably […]
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