
3 Things Your Brand Should Never Do in a Crisis
We all know we’re in the middle of a crisis right now. The spread of COVID-19 has thrust the world into a time of unprecedented […]
We all know we’re in the middle of a crisis right now. The spread of COVID-19 has thrust the world into a time of unprecedented […]
All healthy relationships depend on trust. That includes the relationship between a brand and its customers — both loyal and would-be. But in 2020, this […]
Reputation management done right empowers marketers. It enables them to put their customer experience on display for prospects via reviews and ratings, while also helping […]
Consumers today conduct more research and have access to more information about businesses than ever before. The problem for marketers? Too much of the information […]
Do reviews impact your search performance? The answer is a resounding yes, with Google confirming that “high-quality, positive reviews from your customers will improve your […]
According to Mary Meeker’s Internet Trends 2019 report, 88% of U.S. consumers use a second digital device while watching TV. They’re searching for content related […]
Responding to reviews can help your business gather valuable insight, create customer advocates, and even win new business. What’s more, brands that respond to 60% […]
Google’s Questions and Answers (Q&A) feature has been a key piece of the Knowledge Card since August 2017. Since the answers can come from a […]
Your brand’s online reputation directly influences whether customers choose to do business with you. Reviews are a huge part of this. 88% of consumers trust […]
Reviews are now integrated with your online business listing. This makes them a part of your digital storefront, and therefore a key element of the […]