Tucked in a corner of the British Museum in London is the oldest known customer complaint. Nearly 4,000 years ago, a copper ore customer in […]
Aug 7, 2020
As Abraham Lincoln once said, “Don’t believe everything that you read on the internet.” OK, obviously it wasn’t Abraham Lincoln who penned that bit of […]
Jul 20, 2020
With COVID-19-related questions clogging call centers over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
Jun 29, 2020
No matter how amazing your product or service — no matter, even, if you’re that rare unicorn whose offering practically sells itself — you probably […]
Jun 22, 2020
When you think about a website redesign, what comes to mind? If you’re like most people, you might be envisioning a revitalized look and feel […]
Jun 15, 2020
It doesn’t take a surfeit of smarts to recognize that most consumers will think twice before splurging on a designer handbag or OLED-display TV during […]
Jun 9, 2020
Remember all the heartfelt ads from the early days of the pandemic? You know, the ones lauding heroic frontline workers or declaring some version of […]
Jun 1, 2020
When Bell Laboratories designed the “Audrey” system to recognize the numbers 1 to 10 when spoken by one (and only one) voice in 1952, it […]
May 27, 2020
With 90% of consumers reporting that they use search at every stage of the customer lifecycle, it’s clear that search has become fundamental to the […]
Apr 21, 2020
At this point, there’s little room to doubt how highly people value feeling seen and catered to as individuals when they’re interacting with a brand. […]
Mar 17, 2020
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