2020 had a serious impact on our search behavior: Unsurprisingly, searches for cleaning products like Lysol and Clorox went up more than 1000% — and […]
Mar 1, 2021
There’s no debating that COVID-19 changed life as we know it around the globe. But what is debatable is when — and if — we’ll […]
Feb 25, 2021
There’s no debating that COVID-19 changed life as we know it around the globe. But what is debatable is when — and if — we’ll […]
Feb 16, 2021
With the COVID vaccine rollout underway, there’s much more optimism in 2021. But while there’s a lot of talk of a “return to normal,” life […]
Feb 5, 2021
The insurance customer’s journey typically started with a phone call or a meeting with a representative. Over the last decade, this has changed immensely: Now […]
Jan 19, 2021
There’s no doubt that the retail banking and wealth customer journey has changed over the last decade. But as the pandemic has accelerated the shift […]
Dec 14, 2020
This time last year, we released our annual Holiday Search Trends report. As is typical for our annual report, our study focused on predicting foot […]
Dec 7, 2020
No need, no money, no hurry, no desire, no trust. No, those aren’t song lyrics or a morose elegy. Those are the five basic obstacles […]
Oct 1, 2020
Thinking about a website redesign? Of course you’ll want to make it look good: According to Adobe, nearly 70% of consumers say good design is […]
Aug 14, 2020
Tucked in a corner of the British Museum in London is the oldest known customer complaint. Nearly 4,000 years ago, a copper ore customer in […]
Aug 7, 2020