What the Pandemic Has Taught Healthcare About a Great Patient Experience
Few people want to visit their doctors in the midst of a pandemic — the waiting room alone can pose a transmission risk — and […]
Jul 8, 2020
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Jul 8, 2020
4 Ways to Reduce Churn: Exactly Why Customers Bail and How To Keep Them
You probably know that reducing your customer churn rate — the percentage of customers who stop doing business with your company during a particular time period […]
Jul 6, 2020
5 Ways to Convert Customers Into Advocates for Your Brand
Truly engaged customer advocates can be a brand’s most influential marketing force. The best part? They don’t cost a dime. The payoffs of customer advocacy […]
Jul 2, 2020
Yext Answers Customers Saw 88% Growth in Volume of Questions
With COVID-19-related questions clogging call centers over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
Jun 29, 2020
Consumer Questions Convert to Clicks Twice as Often They Used To — Here’s Why
Due in part to the uncertainty of the past several months, customers are asking more questions than ever — which is hardly surprising. But what […]
Jun 26, 2020
The Death of the Call Center and The Future of Customer Service
Dialing in to a customer call center is not exactly anyone’s idea of fun. Contact center horror stories have long been a staple of dinner […]
Jun 25, 2020
The 3 Biggest Challenges CPG Brands Face When Going DTC – And How to Address Them
Heard about the rise of direct-to-consumer (DTC) retail brands over the past few years? It feels like you’d have to be living under a rock […]
Jun 22, 2020
New: Salesforce’s State of Marketing Report Shines a Light On The Critical Role of Search
No matter how amazing your product or service — no matter, even, if you’re that rare unicorn whose offering practically sells itself — you probably […]
Why Search Is the Most Important Part of Your Website Redesign
When you think about a website redesign, what comes to mind? If you’re like most people, you might be envisioning a revitalized look and feel […]
Jun 15, 2020
How Retail Brands Can Position Themselves to Take the Lead in a Post-Pandemic World
As retail brands begin to inch open their doors and look around, they’re taking in a massively transformed landscape, in part because of things about […]
Jun 5, 2020
