Customer Story

Villa Restaurant Group Leverages Yext to Maintain Brand Consistency

110% increase in clicks for directions
186% increase in website clicks
129% increase in clicks-to-call
Industry
Food & Service
Size
300+ locations
Established
1964
The Challenge
Villa Restaurant Group needed to make it easy for customers to find its restaurants within larger locations, like malls and airports.

Restaurant operator and franchisor Villa Restaurant Group started out in 1964 as a single, family-owned store called Villa Pizza. Now with more than 300 restaurants, the company has evolved considerably since that first pizzeria. Today, Villa Restaurant Group provides high-quality dining experiences in 42 states and Puerto Rico, as well as five other countries. Among its brands are quick service restaurants including Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt, and South Philly Cheesesteaks & Fries — in addition to Villa Restaurant Group’s full service division of casual and fine dining restaurants, 40NORTH Restaurants.

“Our restaurants are primarily in food courts in malls and airports, which makes our strategy a little different from most companies,” explains Mimi Wunderlich, Director of Digital Marketing Strategy and Communications. “For example, we opened six new restaurants, and redid the entire eating area with new seating and a large video wall in the Southwest Terminal at the Orlando airport. These high-volume locations have a unique customer base with unique needs, and marketing them is different from how you would market a standalone restaurant.”

The Challenge

Managing, verifying, and powering brand information is an important aspect of Villa Restaurant Group’s marketing strategy. “Whether it’s simply making sure our listings are accurate, or optimizing that information so people can get directions or call a restaurant, it’s critical that we’re in control,” says Wunderlich.

Villa Restaurant Group sought help from Yext to solve the particular challenge of locations within locations — helping customers know where exactly to find its restaurants within a mall’s food court, for example, instead of just seeing a pin at the mall’s mailing address or parking lot.

“Because we are in malls and airports, our list of locations is not a specific pin drop location list,” explains Lauren Liuzzi, Digital Marketing Strategy and Communications Manager. “And of course, we have a corporate office that is not in a mall or airport. We don’t want information for that office coming up when someone is searching for a restaurant. On top of that, there are some locations where we have two stores — an upper level and a lower level — and that was confusing to a lot of the maps and directories. So that was an ongoing issue.”

“Our restaurants are primarily in food courts in malls and airports, which makes our strategy a little different from most companies. These high-volume locations have a unique customer base with unique needs, and marketing them is different from how you would market a standalone restaurant.”
Mimi Wunderlich Director of Digital Marketing Strategy and Communications

The Solution

Villa Restaurant Group uses Yext to manage the public facts about its brand. Yext enables brands like Villa Restaurant Group to power information about their restaurants across their websites, mobile apps, internal systems, and the entire Knowledge Network — the industry’s largest ecosystem of maps, apps, search engines, GPS systems, and social networks including Google, Apple, Facebook, Bing, and Yahoo.

“After realizing the inaccuracy of information, we implemented Yext to be able to fix the problem quickly,” explains Wunderlich.

“Most of the other companies we were evaluating at the time put a lot of weight into aggregators,” explains Liuzzi. “Yext was really helpful about explaining how this API is different. With Yext, we can really have that quick service, and lock down our information. The fact that Yext doesn’t use aggregators was a big plus. Ultimately, that is one of the main reasons we went with Yext.”

The Results

Now with more than 20,000 live listings, Villa Restaurant Group has significantly improved its brand’s discoverability and search experience. Over the same period, Villa Restaurant Group saw a 110% increase in clicks for directions, a 186% increase in website clicks, and a 129% increase in clicks-to-call.

“We really enjoy working with Yext and hope to keep growing the relationship. Implementing new technology like this is not something that we do every day. It’s a big investment and we believe it’s worth it.”
Mimi Wunderlich Director of Digital Marketing Strategy and Communications
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