Build a Comprehensive COVID-19 Information Strategy
With Yext + Stericycle
COVID-19 is reshaping our healthcare system, and now, more than ever, healthcare providers must develop a comprehensive information strategy that educates and engages their communities.
On-Demand Text-to-Speech and Text Communications
Send broad-based or targeted COVID-19 related updates to patients and staff via text-to-speech and text messages at a moment’s notice with Message Broadcast. Use Message Broadcast at no cost for 30 days.
Live Voice Outreach for Higher Risk Populations
Leverage Stericycle’s courteous and professional clinical or non-clinical agents to contact higher risk patients or confirmed patients in self-isolation and quarantine, keeping them updated on any additional measures they need to take.
A Natural Language Search Experience
Transform your website into a powerful search engine, capable of answering questions about COVID-19 in real-time with Yext Answers. Add Frequently Asked Questions — sourced directly from the CDC — with the COVID-19 Knowledge Graph plug-in. Use Yext Answers at no cost for 90 days.
FAQ Webpages, FAQ Online Chat Setup and Management, and Dedicated COVID-19 Hotlines
You’ll get new insights into what your patients are asking with Yext Answers, which you can use to populate COVID-19 FAQ webpages. And, the data can also be used by Stericycle’s trained staff to anticipate questions on a managed online chat or dedicated hotline.
Online Scheduling for Pop-Up Screening, Telehealth Visits & Testing Clinics
With Yext + Stericycle, when patients are asking about opportunities to get tested or see a clinician on your website, they’ll be able to schedule an appointment directly from the search results, streamlining the process and improving the patient’s digital experience.
Benefits of Yext + Stericycle
- Give patients accurate, up-to-date answers to their questions
- Focus on communicating the right information at the right time
- Improve the patient digital experience and support them during this challenging time
- Gain a new source of intelligence into what matters to your patients, empowering you to deliver better experiences
Contact your Yext and/or Stericycle account manager to learn more about the other tools listed.