Build a Comprehensive COVID-19 Information Strategy

With Yext + Stericycle

Power your COVID-19 communication strategy with Yext Answers at no-cost for 90 days, and Stericycle Message Broadcast at no-cost for 30 days


COVID-19 is reshaping our healthcare system, and now, more than ever, healthcare providers must develop a comprehensive information strategy that educates and engages their communities.

A Comprehensive Information Strategy
Proactive Outreach Keep patients and staff up-to-date on facility preparedness plans, policy changes, information on the virus, and more, all digitally
Responsive Answers Support your patients in this uncertain time by responding to their questions accurately and immediately
Streamlined Interaction When patient volume management is paramount, simplify and control scheduling directly in search
Proactive Outreach

On-Demand Text-to-Speech and Text Communications

Send broad-based or targeted COVID-19 related updates to patients and staff via text-to-speech and text messages at a moment’s notice with Message Broadcast. Use Message Broadcast at no cost for 30 days.

Live Voice Outreach for Higher Risk Populations

Leverage Stericycle’s courteous and professional clinical or non-clinical agents to contact higher risk patients or confirmed patients in self-isolation and quarantine, keeping them updated on any additional measures they need to take.

Responsive Answers

A Natural Language Search Experience 

Transform your website into a powerful search engine, capable of answering questions about COVID-19 in real-time with Yext Answers. Add Frequently Asked Questions — sourced directly from the CDC — with the COVID-19 Knowledge Graph plug-in. Use Yext Answers at no cost for 90 days.

FAQ Webpages, FAQ Online Chat Setup and Management, and Dedicated COVID-19 Hotlines

You’ll get new insights into what your patients are asking with Yext Answers, which you can use to populate COVID-19 FAQ webpages. And, the data can also be used by Stericycle’s trained staff to anticipate questions on a managed online chat or dedicated hotline.

Streamlined Interactions

Online Scheduling for Pop-Up Screening, Telehealth Visits & Testing Clinics

With Yext + Stericycle, when patients are asking about opportunities to get tested or see a clinician on your website, they’ll be able to schedule an appointment directly from the search results, streamlining the process and improving the patient’s digital experience. 

Benefits of Yext + Stericycle


  • Give patients accurate, up-to-date answers to their questions 
  • Focus on communicating the right information at the right time
  • Improve the patient digital experience and support them during this challenging time
  • Gain a new source of intelligence into what matters to your patients, empowering you to deliver better experiences


Use Yext Answers at no-cost for 90 days, and Stericycle Message Broadcast at no-cost for 30 days

Contact your Yext and/or Stericycle account manager to learn more about the other tools listed.