App Directory

Connect the Yext Knowledge Graph with the systems across your business.

SMS Marketing & Customer Engagement

Run SMS Campaigns and generate orders powered by Yext data.

SMS Marketing is a solution for businesses to communicate and engage with their customers using SMS. It is the most powerful medium of communication.

Using the SMS Marketing & Customer Engagement app, you can reach out to all of your customers within seconds, improve the visibility of your brand, and create awareness about your menu items to achieve higher sales and build loyalty.

With the help of our pre-built SMS flows, the app will send customers the list of menu items that you store in Yext so that they can view and generate orders by sending an SMS message.

 

How it Works:

-Add the following sentence to your SMS Campaign: “Reply ‘Show Menu’ to see our menu items”

-When a customer replies with ‘Show Menu’ or ‘Menu’. The agent will automatically reply with the list of menu items from your Yext account.

-Once the order is confirmed you will receive an email with the details of the order & customer details.

Forget old school SMS messaging and try out the new way of interactive SMS that enables activity between the customer and business. Customers can now resolve their queries and generate orders automatically by simply responding to the same SMS.

 

Features:

Campaigns:

Run SMS Campaigns to all of your customers at once or in batches and track your recent campaigns.

Question & Answers:

Save customized answers for frequently asked questions and our agent will respond back automatically when asked that particular question. You can also add a single answer to multiple questions.

24/7 Assistance:

It works 24/7 even during off-business hours and holidays to resolve general queries and provide information.

Order Generation:

Our conversational technology presents all your products & services automatically every time a customer responds back to the SMS and generate orders. 

 

Benefits:

* Improved Brand Loyalty.

* Improved Sales.

* Interaction with Customers.

* Automated Service 24/7.

* Unlimited Customisation.

* Increased Walk-ins.

 

Note: 

To install this app, you must have a subscription to the Yext Base Package with the Yext for Food add-on.

This application is only available in the United States region and SMS can only be sent to United States numbers.

 

Installation Instructions:

1) Click the Install button then grant the app permission to access your Yext data.

2) You will be redirected to a subscription page; choose a plan that suits your needs. 

3) After successful payment, you will be redirected to the application’s dashboard.

4) Add contacts in the app and start running SMS Campaigns

5) Refer to the support page inside the application for additional details.