Yext Reviews
Star in intelligent search.
Your customers are your most important source of feedback. Their ratings and reviews impact how search engines and other customers make decisions about your brand everyday. If you don’t pay attention to this important source of customer feedback, you could be leaving revenue on the table.
Yext Reviews allow you to monitor and respond to your reviews across the Knowledge Network, uncovering new opportunities to improve your operations and win more business. And you can generate authentic, first-party reviews directly from your customers, which can help you stand out in today’s new search experiences.
Sentiment Analysis
Analyze customer feedback at scale to understand how it’s impacting your ratings and reviews.
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Industry Benchmarking
Understand how locations are performing across geographies in your category.
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Competitive Intelligence
See how your locations stack-up against competitors.
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“Making our guests feel at home is at the core of who we are, and so reviews represent an invaluable opportunity to help people understand the welcoming Denny’s culture through authentic guest experiences. Yext Reviews provides an easy way to invite our guests to review us online and spread the word.”
“In big-ticket retail, most customers make purchases every few years, so every interaction with our brand matters. That’s what led me to online reviews — I began to wonder how we could start capturing these more efficiently to improve customer engagement and response. Unlike most retailers who silo social into a separate category, we place the same amount of weight on both in-store and online reviews. That is why I am so happy that we have Yext in our corner.”
“Since FTD's business relies heavily on prompt and efficient fulfillment and delivery service, online review tracking and engagement is paramount to its local customer service focus. Reviews are a critical component of our online strategy, which is why we love leveraging the robust review monitoring component of Yext. The most important part of our review tracking is awareness. We want to ensure our member florists know what people are saying about them — that's the first step to improvement.”
“We always tell franchisees that if they want to be notified when a review is left — both positive and negative — for one of their location pages, we have the ability to set that up through Yext.”
A single source of truth for the public facts about your business.
Your centralized hub to manage all the facts consumers seek about you — from locations, professional credentials, events, products, and everything in between. The customer journey starts with a question, and your Knowledge Graph has the answer.
Bring customer engagement into focus — everywhere.
With information about your brand scattered across the digital ecosystem, it’s never been possible to see a single, complete view of how customers are interacting with your business. Yext Analytics brings customer interactions into focus — everywhere they occur.
Become a more intelligent enterprise.
With the Yext App Directory, leverage pre-built integrations with applications like Zapier, HubSpot, Zendesk, Tableau, Domo, and more to extend the power of your Knowledge Graph to the systems and processes you use every day. Become a more intelligent enterprise — and make Yext work even better for you.