In this session, we explored how reviews build trust with potential customers and provide valuable information to improve your business. We demonstrated how Yext Reviews centralises customer sentiment data, uncovers trends, and helps you use these insights to refine your brand strategy.
We covered:
• What information can be tracked in Yext Reviews
• How to respond to reviews directly in the Yext platform
• How to use sentiment analysis to understand the performance of key business-related keywords