Publications

The Complete Guide to Reputation Management

Discover Tips to Help You Deliver a Winning Customer Experience, Everywhere

Get the Whitepaper

I would like to receive tailored marketing communications from Yext and its affiliates regarding Yext products, events, offers, surveys and updates. By ticking the box you agree Yext can use pixel tags in its marketing communications to measure read rates and to deliver a more personalized service. For more information (including a list of Yext’s affiliates the cookies and similar technologies used and how to withdraw your consent at any time) please refer to Yext’s Privacy Policy. By submitting this form, Yext and its affiliates will process your personal data as described in Yext’s Privacy Policy.

What's inside:

52% of the time consumers switch brands, it's directly related to customer experience.* In this guide, you'll discover:

  • What it means to actively manage your reputation in the age of AI-powered search

  • Which types of reviews you should be responding to

  • How to write effective review responses

*Gartner/CEB Global, 2016