How AI-Based Search Will Transform the Customer Support Experience

Video

The COVID-19 pandemic has made customer service more crucial than ever before, as companies were forced to find novel ways to meet their customers' needs overnight. Yet, immediate and cost-effective service remains elusive relying solely on call centers, live chat, and even chatbots. Even though companies have invested in knowledge management solutions, it's still very time-consuming for customers to find helpful and relevant information.

Oddly enough, all the information is there - it just isn't connected to serve an answer efficiently. Most search technologies are the same as they were in the '90s, using outdated keyword-matching technology that often provides irrelevant results.

Join this webinar to learn how you can scale and improve your customer service efforts with Yext. Our solutions use sophisticated natural language understanding to deliver contextually relevant, direct answers — guiding consumers straight to the information they seek whether via a public-facing website, internal portal, a chatbot, or third-party search engine. With a search solution that does most of the heavy lifting in terms of answering questions, customer service teams can then become product or service specialists, providing a more high-touch experience that drives more business and higher customer loyalty.

In this webinar, we'll go over:

  • How AI-powered search is transforming the support industry
  • How to reduce support ticket volume and time to resolution through versatile applications of search in your support experiences
  • How Yext revolutionized its own Help Site and saw real value
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