Ratings & Reviews: Key Factors for Customer Experience

How to take advantage of new opportunities in reputation management

Tuesday, March 26th at 11 am ET / 8 am PT

Register Now
Watch Now
Thank you for registering for our webinar.
Add To Calendar 03/26/2019 11:00 AM 03/26/2019 12:00 PM America/New_York Ratings & Reviews: Key Factors for Customer Experience Yext and a guest from Forrester break down the importance of ratings and reviews, including: how consumers are using them, where they make the biggest impact, and what consumers need to trust reviews.

In this webinar you will:

  • Hear the latest data from Forrester on ratings and reviews, including: how consumers are using them, where they make the biggest impact, and what consumers need to trust reviews
  • Learn to identify opportunities to improve your ratings and reviews, and how to leverage insights from reviews to improve your products and services
  • Discover best practices for creating an organizational structure and clear processes that optimize your reputation management program
Sucharita Kodali
VP, Principal Analyst Serving Ebusiness & Channel Strategy Professionals
Dee Luo
Associate Product Manager