Yext Features Descriptions
The descriptions set forth below with respect to a given Product only apply to the extent that Client is purchasing a subscription to such Product, as indicated on the first page of the Subscription Schedule or Statement of Work (or similar ordering document). Yext does not guarantee the participation of any particular Publisher or the display of any content on Publisher’s site. Publishers and the content displayed by each Publisher’s site are subject to change. In your Master Agreement, Subscription Schedule or Statement of Work, Products may be referred to as “Location Cloud” or “Yext Knowledge Engine.” As applicable, references to “Location Cloud” or “Yext Knowledge Engine” in your Master Agreement, Subscription Schedule or Statement of Work will be deemed references to the Yext Knowledge Engine in these Features Descriptions. In addition, your Master Agreement, Subscription Schedule or Statement of Work may refer to the “PowerListings” product. Such references to “PowerListings” will be deemed references to “Listings” in these Features Descriptions. Please check back as we may update these Features Descriptions from time to time.
Yext Knowledge Engine Products
1. Yext Knowledge Engine.
A subscription to the Yext Knowledge Engine provides Client with access to Yext’s web interface that allows Client to access and use Yext’s platform for management of Client’s business location content. The Yext Knowledge Engine allows Client to: (i) upload from Client’s databases: street address, phone number and other data relating to Client’s locations; and (ii) make changes to such data.
2. Listings.
- A subscription to the “Listings” Product enables Client to: (i) control its enhanced business listings data on certain Publisher sites; and (ii) provide its listings to certain Publishers; in each case, for up to the number of business locations for which Client has purchased applicable licenses.
- A subscription to the “Listings” Product includes “Enhanced Content Syndication” which allows Client to upload (where supported by the Publisher) certain information in optional business listing fields.
- Depending on the subscription option purchased by Client, a subscription to the “Listings” Product may also include “Review Monitoring” which allows the automated monitoring of customer reviews by location for certain Publishers.
- Depending on the subscription option purchased by Client, a subscription to the Listings Product includes “Social Page Sync” and “Social Posting.” “Social Page Sync” allows Client to sync data in the Yext Knowledge Engine to Client’s place pages on certain Publishers’ sites. “Social Posting” allows Client to post onto certain Publishers’ social pages directly from the Yext Knowledge Engine.
- Depending on the subscription option purchased by Client, a subscription to Listings may also include access to API tools.
3. Duplicate Suppression.
Depending on the Product purchased by Client, Client may have access to Duplicate Suppression. Duplicate Suppression is a managed service performed quarterly by Yext whereby Yext suppresses duplicate business listings identified by Client to minimize the opportunities for consumers to be exposed to incorrect or incomplete business listings on Publisher sites within the Yext Listings network. Yext makes no guarantee that all duplicate business listings will be identified and removed.
4. Pages.
A subscription to the “Pages” Product provides Client with business location web pages on Client’s designated website (the “Location Pages”), for up to the number of business locations for which Client has purchased applicable licenses. These Location Pages are created by Yext for the business locations specified by Client and are hosted by a hosting provider designated by Yext. “Pages Store Locator” is an add-on to the Pages subscription. This is a store locator that resides on Client’s website that allows users to search and find business locations.
5. Reviews.
Depending on the Product purchased by Client, Client may have access to Reviews. Reviews functionality includes the following:
- Review Monitoring: Allows automated monitoring of customer reviews by location for certain Publishers.
- Review Generation: Allows Client to invite customer reviews for locations on Client’s own website(s).
- Review Publishing: Allows Client to add generated reviews to Client’s website(s).
- Review Response: Allows Client to respond to reviews from the Yext Knowledge Engine where supported by Publisher.
- Review Insights: Allows Client to measure and track and review generation efforts for Client’s locations.
6. Knowledge Tags.
Yext Knowledge Tags is a tool that allows Client to add Schema to Client’s websites and sync the data on their website with the data in the Yext Knowledge Manager.
Yext Support, Maintenance and Consulting Products and Services
1. Standard and Premier Support
Standard Support
Standard Support includes the following features (note: some features are only available as a Knowledge Engine: Ultimate customer):
- Access to Help Documentation and Training: Get started with access to Yext’s world-class help site, which includes documentation and training for everything from implementation through platform optimization.
- Email and Chat Support (8 Hours x 5 Days): Get email and chat support from Yext’s expert support team.
- Multi-Language Support: Support is available in English, Italian, German, Spanish, French, and Japanese.
- Data Quality Review (Including Geocode Review): Every Yext subscription includes manual review, cleansing, and verification of the business data you provide. Geocode review includes verification of proper latitude and longitude coordinates for accurate map marker pins across publishers, maps, and webpages.
- Access to User Creation & User Upload: Easily provide your team access to the Yext platform with the ability to create and upload new users, as well as update existing user information.
- Access to Entity Uploader: Keep your locations, people, and events up to date with access to Yext’s Entity Uploader, which makes it easy to add and update entities.
- Access to API Documentation and Integration Guides: Learn how to integrate Yext with your current systems by using Yext’s comprehensive API documentation and Integration Guides.
- Developer Console Access: Access to the Developer Console for assistance creating and managing Yext-supported apps that help integrate with your systems or systems of other vendors.
- Technical API Email Support: Contact Yext’s experts by email for support with integration of your existing systems with Yext APIs.
- Knowledge Tags Email Support: Contact Yext’s experts by email for support with Knowledge Tags.
- App Directory Email Support: Contact Yext’s experts by email for support using any pre-built App Directory integrations.
- Initiate Google My Business Ownership Conflict Resolution: Yext Support will initiate the process of requesting ownership of any Google listings unclaimed by your brand.
- Critical Publisher Outage Monitoring and Resolution: Keeping your listings live is a big priority for Yext. Our Support team will monitor our publisher integrations and escalate for resolution in the event of any outages.
- Review Generation Guidance: Work with Yext Support for guidance on review generation best practices, so you can get important feedback from your customers.
- Access to Standard Dashboards and Insights: Get greater visibility into your digital presence with access to Standard Dashboards and Insights in the Yext platform.
Premier Support
Premier Support includes all Standard Support features above plus (note: some features are only available as a Knowledge Engine: Ultimate customer):
- Phone Support (8 Hours x 5 Days): Get access to Yext’s expert support team by phone.
- Prioritized Response Queue: Get your questions answered with escalated priority in support queues.
- Entity Template Management: Build a solution to fit your needs with customized setup of entity templates — including custom fields — based on your requirements and use cases.
- Custom Fields Management: Yext will create and set up custom fields within the Yext Knowledge Manager on your behalf, so that you can capture all of the information about your brand within the platform.
- Notifications Management: Yext will create and manage custom notifications across the platform on your behalf. These notifications can be used to automatically alert specific team members or groups with different report types.
- Hands-On User Management: Work with Yext to set up and manage associated role permissions on your behalf, so that your users have access to the data they need.
- Custom Data Export Management: Yext will work with your team to set up saved exports from the Yext platform based on your needs (format, type of data, etc.). These can be delivered via email, FTP, or SFTP on a recurring basis.
- Folder Structure and Label Management: Yext will create folders and labels for entities based on region, brand, or other descriptors/groupings on your behalf, so you can easily filter your entities to make edits, view analytics, and more.
- Dedicated API Support: Yext will assign a platform expert to any Yext-based API project you need assistance with. This expert will be available to answer any questions and guide you through best practices on configuration.
- Dedicated Knowledge Tags Support: Yext will assign a Platform expert to answer any questions and guide you through best practices of Knowledge Tags configuration.
- Proactive Review of Actionable Unavailable Listings: Yext will review any actionable unavailable listings and attempt to resolve them on a monthly cadence.
- Review Generation Template Customization Assistance: Yext will work with you to assist in the processes and best practices for building custom review generation email templates.
- Bulk Upload & Configuration of Review Generation Emails: Yext will assist in the bulk upload of customer email contacts in order to send review requests, in addition to the configuration of review generation emails.
- Upload of External First-Party Reviews: Yext will continuously upload first-party reviews you may be collecting via other methods so you can view them alongside third-party reviews and Yext-generated first-party reviews in the Yext platform.
- Custom Dashboard Setup: To view the data about your brand based on specific metrics or use cases, Yext will set up custom Analytics Dashboards on your behalf. These dashboards can be configured with pre-built insights or custom reports and can be custom permissioned. Note: Yext will set up a maximum of 10 dashboards per year.
- Custom Reports Setup: Yext will work with your team to create custom insight reports (impressions, profile views, Featured Message clicks, review ratings, etc.) within Yext Analytics, which can be added to dashboards to track trends or create notifications.
- Access to Listings Benchmarks: Yext’s Data Insights team will create a quarterly report comparing your listings search trends to an anonymized set of locations that Yext powers within your industry or specific online category, so you can assess your performance against your peers.
- Competitive Intelligence Setup: Yext will work with you to add search keywords and competitors to the Competitive Intelligence tool for insight into how your locations are performing against your competition in reviews and local search.
| Standard Support | Premier Support | |
| Target Response Time | 2 Business Days | 8 Business Hours |
2. Pages Maintenance and Support.
Maintenance and Support includes: (i) addition, update, and removal of Client Content; (ii) addition, update, and removal of standard Pages features including, but not limited to, promotions, events, products, and bios; (iii) technology updates for the purpose of assisting Client with search engine optimization; (iv) Client branding and stylistic updates; (v) addition, update, and removal of analytics; and (vi) bug fixes. Maintenance and Support outside of the scope described herein may be subject, in Yext’s sole discretion, to additional fees. Maintenance and Support are available in the packages described below or a custom package described in the Subscription Schedule:
| Pages Professional Services – Up to 10 hours/month (also referred to as “Pages Service: Tier 1” or “Tier 1 Maintenance and Support”) | Pages Professional Services – Up to 10 hours/month includes ten (10) hours per month of Yext Consulting resources (each a “Consulting Hour”, collectively the “Consulting Hours”) to be used towards maintenance and support described above. The Consulting Hours expire at the end of each month and cannot be rolled over into any other month and cannot exceed ten (10) Consulting Hours in any one month. Any unused Consulting Hours expire at the end of the Term. |
| Pages Professional Services – Up to 20 hours/month (also referred to as “Pages Service: Tier 2” or “Tier 2 Maintenance and Support”) | Pages Professional Services – Up to 20 hours/month includes twenty (20) Consulting Hours to be used towards maintenance and support described above. The Consulting Hours expire at the end of each month and cannot be rolled over into any other month and cannot exceed twenty (20) Consulting Hours in any one month. Any unused Consulting Hours expire at the end of the Term. |
| Pages Professional Services – Up to 40 hours/month | Pages Professional Services – Up to 40 hours/month Pages Professional Services – Up to 40 hours/month includes forty (40) Consulting Hours. to be used towards maintenance and support described above. The Consulting Hours expire at the end of each month and cannot be rolled over into any other month and cannot exceed forty (40) Consulting Hours in any one month. Any unused Consulting Hours expire at the end of the Term. |
| Pages Professional Services – Up to 60 hours/month | Pages Professional Services – Up to 60 hours/month Pages Professional Services – Up to 60 hours/month includes sixty (60) Consulting Hours to be used towards maintenance and support described above. The Consulting Hours expire at the end of each month and cannot be rolled over into any other month and cannot exceed sixty (60) Consulting Hours in any one month. Any unused Consulting Hours expire at the end of the Term. |
| Pages Professional Services – Up to 80 hours/month |
Pages Professional Services – Up to 80 hours/month Pages Professional Services – Up to 80 hours/month includes eighty (80) Consulting Hours to be used towards maintenance and support described above. The Consulting Hours expire at the end of each month and cannot be rolled over into any other month and cannot exceed eighty (80) Consulting Hours in any one month. Any unused Consulting Hours expire at the end of the Term. |
3. Yext Consulting Product Descriptions.
The descriptions set forth below with respect to a given Yext Consulting Product only apply to the extent that Client is purchasing such Product, as indicated on the Client’s Subscription Schedule or similar ordering document. In addition, any features, enhancements and/or functionality not described herein are considered outside of the scope of the specific Consulting Products and will be treated as standalone projects subject to separate signed, written Statements of Work between the Parties.
Yext’s ability to implement the Consulting Products described herein within any estimated time frames is contingent upon Client’s timely performance of all tasks and responsibilities described in the Consulting Product descriptions below and elsewhere in the applicable Agreement. Client’s failure to perform in a timely manner, or provide requested information and/or materials in a timely manner, may result in delays in the implementation and additional costs.
| Consulting Product | What’s Included |
| Pages Implementation: Starter |
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| Pages Implementation: Basic |
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| Pages Implementation: Premium |
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| Extract, Transform, and Load (ETL) Tool Development |
The ETL process will be hosted by Yext for the Term of the applicable Subscription Schedule. Notwithstanding the foregoing, the fees associated with the ETL are for implementation only. To the extent Client wants to make material changes to the ETL, such changes may be subject, in Yext’s sole discretion, to additional fees. Yext Responsibilities
Client Responsibilities
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*Yext will invoice Client for any Map API fees incurred by Yext for which Client has not paid.
4. Yext White Glove Services Descriptions
The descriptions set forth below with respect to a given Yext White Glove Services Product only apply to the extent that Client is purchasing such Product, as indicated on the Client’s Subscription Schedule. In addition, any features, enhancements and/or functionality not described herein are considered outside of the scope of the specific White Glove Services Products and will be treated as standalone projects subject to separate signed, written Statements of Work between the Parties.
Yext’s ability to deliver the White Glove Services Products described herein within any estimated time frames is contingent upon Client’s timely performance of all tasks and responsibilities described in the White Glove Services Product descriptions below and elsewhere in the applicable Agreement. Client’s failure to perform in a timely manner or provide requested information and/or materials in a timely manner, may result in delays and additional costs.
| White Glove Services Product | What’s Included |
| Platform Assistance |
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| 1:1 Training & Advisory |
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| Managed Review Response |
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| Content Approvals |
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| Program Promotion |
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