Yext Customer Success
Your Success is Our Top Priority
Yext Customer Success is an extension of your team, providing you with the expertise and resources you need to drive differentiation and growth across every digital touchpoint.
Personalized Recommendations
Your business and your marketing strategy are unique. Yext local marketing experts start by deeply understanding your challenges and goals and creating a custom plan that best meets your needs.
Data-Driven Insights
The team at Yext digs deep into how customers find, experience, and interact with your brand. Harnessing its powerful analytics and AI models to help you understand where demand is highest, and which local campaigns are the most effective.
Growth Partner
Marketing teams can struggle to keep pace with a rapidly changing digital landscape and AI advancements. To keep up with technology trends, best practices, and your brand's growth objectives, you need a team of experts on your side.
Reimagining Traditional Support
Start your Yext journey with the free Essential package. If you need advanced assistance, our Enhanced or Elite packages can be tailored to your needs.
Essential
(included)
As an organization that has expertise in-house, the Essential package delivers everything you need to succeed with the Yext platform and your brand visibility.
Enhanced
Get the most out of the Yext platform and your brand visibility with dedicated local marketing experts that have expertise in your industry, your account, and the Yext platform.
Elite
We operate as an extension of your team, identifying and addressing opportunities to deliver more impact for your business, keeping you ahead of the curve and minimizing disruptions to your goals.
Additional Services Tailored to Your Needs
Yext Expert Services
Yext Expert Services will accelerate your business results by bringing deep expertise and best practices that elevate your brand visibility.
Services include:
Implementation of Pages, locator, and Search experiences
Integrations with key business data sources
Custom development of Yext Platform & products
Ongoing strategic guidance with a focus on optimizing SEO and conversion
Curated suppression of Listings duplicates
Bespoke Review Response strategy & activation
Concierge Services
Elevate your success with tailored, expert-driven solutions that empower your franchisees, agents, or local managers to excel with Yext. Our local marketing experts ensure your field users receive expert guidance and support, unlocking the full potential of your program.
Services include:
Webinars and training to increase field-user adoption
Field user support through phone and email
One-on-one training and advice for field users
"Yext è stato un partner fondamentale per il successo del nostro team, fornendo costantemente un supporto eccezionale e soluzioni rapide ai problemi critici. L'approccio pratico e cordiale del loro team, dal personale di supporto ai dirigenti, non solo ha trasformato il modo in cui interagiamo con i nostri clienti nel mondo digitale, ma ha anche contribuito in modo significativo all'efficienza operativa del nostro team.
Katerina Acosta
Marketing Associate, Goosehead Insurance
"Apprezziamo di poter contare sul team di Yext come un vero e proprio partner, interessato al successo della nostra azienda come se fosse parte del team."
Lisa Hake
Vice President of Marketing & Communications, Great Clips
"Yext ha fornito alla nostra organizzazione un supporto costante in tutte le iniziative per rafforzare la nostra presenza digitale. [...] Apprezziamo il team di Yext per aver superato ogni aspettativa nel supporto a SECU."
Kathleen Brees
SVP Digital Product Strategy, State Employees' Credit Union
"La nostra partnership con Yext è molto apprezzata, non solo per le funzionalità della loro piattaforma, ma anche per il supporto dedicato del loro team, che è diventato un consulente di fiducia per il nostro successo. Il loro impegno va oltre il valore che la loro tecnologia porta con sé, evidenziando l'importanza di una vera partnership nel raggiungimento degli obiettivi aziendali."
Mike Vaughn
Director of Experience Management, Hunt Advantage Group
"La collaborazione con Yext è stata determinante per il nostro successo."
Marcus Freeman
Director of Customer Experience, Lulu
"Ogni volta che contatto il nostro team Yext non sto solo parlando con un partner, ma mi sembra di chiacchierare con un collega che ha veramente a cuore la crescita e il successo del nostro brand e la massimizzazione delle nostre entrate."
Shayla Simmons
Senior Digital Manager, Bojangles