AI Search for Freshdesk

Enable customers and agents alike to self-serve and get direct answers to support questions with AI Search, seamlessly integrated into your Freshdesk suite. Get started with your free trial today.

Delight customers and agents with AI Search

%

more tickets deflected when upgrading to modern AI Search like Yext

%

increase in Samsung’s Net Promoter Score after implementing Yext Support Answers

%

decrease in customer phone calls for Häagen-Dazs after using Yext

Pick the right plan for your business

Base

£71/mo*

*Billed at £850 annually.

Includes

100 Entities/Documents

5,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Growth

£167/mo*

*Billed at £2,000 annually.

Includes

1,000 Entities/Documents

20,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Pro

£500/mo*

*Billed at £6,000 annually.

Includes

5,000 Entities/Documents

50,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Enterprise

Custom

Includes

Custom Entities/Documents

Custom Annual Searches

Features

Natural Language Understanding

Faceted Search

ADVANCED ANALYTICS

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Improve operational efficiency while gratifying users

Yext AI Search deciphers natural language queries, understands user intent, and delivers direct answers to all types of questions. Help your customers and agents find the information they need, when they need it.

Improve ticket deflection and reduce ticket resolution times

Solve repetitive, high volume questions instantly and prioritise live service interactions for more complex issues.

Increase customer satisfaction (CSAT)

Deepen brand loyalty by reducing wait times and serving direct answers to your customers' questions across your Freshdesk powered support site.

Import content from anywhere

Show results from all support-related content in a single, unified experience with Yext, Freshdesk's first federated search partner - whether or not it lives in Freshdesk today.

Gain new insights

Explore insights into your customers' search queries, and tie your search experience directly to cost savings.

Schedule your personal demo

Learn how the Yext Answers Platform empowers customers and agents to self-serve. What happens next?

  • A team member will schedule a short call to align on your customer support workflows.

  • We'll follow up with a personalized search consultation and demo of the Yext support solutions that best serve your customers and support agents. Today, all customer journeys start with questions. Empower your teams to answer them with Yext.

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See how Yext AI search can help you simplify self-service.