Support
Answer Questions and Prevent Ticket Creation with Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Offer support the way your customers want it
%
of customers always or almost always start with a search on a company’s online resources when they have an issue
%
of all customers attempt to take care of matters themselves before reaching out to a live representative
%
of customer service interactions will start with self-service, by 2022 up from 48% in 2019
Proactively deflect ticket submissions
Recommend related content based on the issue being raised - right within the case submission form.
Reduce friction and grow adoption
Machine learning and NLU work in tandem to act upon customer cues in real-time.
Decrease cost-to-serve
Give your customers the answers they seek without requiring them to leave the page they are on - and without incurring costs for your support team.
A machine-learning mechanism that continuously reorders results based on user engagement to optimise search performance
Configurable prompts that are served to searchers when they typing or click into the search bar
A single answer extracted from a larger set of results
One platform, many solutions for Support
