Answer Questions and Prevent Ticket Creation with Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

%

of customers always or almost always start with a search on a company’s online resources when they have an issue

of all customers attempt to take care of matters themselves before reaching out to a live representative

of customer service interactions will start with self-service, by 2022 up from 48% in 2019

Recommend related content based on the issue being raised - right within the case submission form.

Machine learning and NLU work in tandem to act upon customer cues in real-time.

Give your customers the answers they seek without requiring them to leave the page they are on - and without incurring costs for your support team.

The Answers Platform

Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge search experiences.

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Machine learning automatically reranks product results based on user engagement data

Build prompts for query autocompletes to better guide customer searches.

A single answer extracted from a larger set of results