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Learn how the Yext Answers Platform enables brands to capture and retain consumer traffic from all corners of the web.

What happens next?

  • A team member will schedule a short call to align on your brand's digital strategy.

  • We'll follow up with a personalized search consultation to identify gaps in your online performance.

  • Finally, you'll get a live demo of the Yext solutions that best serve your business goals and target audiences. Today, all customer journeys start with questions. Answer them with Yext.

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Explore the Answers Platform

Answers

A powerful search engine on your website to drive business.

Listings

The best way to get discovered online everywhere it counts.

Knowledge Graph

Ground control for your most important business information.

Pages

Customizable web pages built for discovery and conversion.

Reviews

Easily monitor, manage and improve your online reputation.

Analytics

Performance results and customer insights in an instant.

Under the Hood

Packages

Choose the right plan for your business.

App Directory

Connect Yext to the business tools and tech you already use.

Knowledge Network

Direct integrations with 100+ global maps, apps, search engines, and more.

Content

Explore Our Content Library

The leading destination for what's happening in search.

Subscribe to the Blog

Get weekly posts to better your business right in your inbox.

Read Customer Stories

Learn how brands are winning big in search.

Search Data Hub

Gain valuable insight into customer behavior with our interactive dashboard.

Training

Become a Hitchhiker

Access our self-serve training platform and community of power users.

Get Help

Need a hand? Get the answers to your product questions.

API & Developers

Build on the Yext Knowledge Graph

All About Yext

Mission

Yext is the next big thing in search.

Investors

The latest financial information/

Press

News and noteworthy

Careers

The next big thing in your career.

Partners

Find or become a Yext partner.

See how Yext can transform your search experience anywhere people ask questions about you
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  • Home
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  • Help Site Search
Support Solutions

Delight Customers and Deflect Tickets with Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

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Offer support the way your customers want it

%

Of all customers attempt to take care of matters themselves before reaching out to a live representative

%

Of all tickets are deflected with a modern AI search solution

%

Reduction in phone calls post-implementation for Häagen-Dazs

%

Of your FAQs could be answered by direct answers

%

Of customer service interactions will start with self-service by 2022, up from 48% in 2019

Answer support questions before they become support tickets

Improve case deflection

Lift the burden on your support team — and your budget — and empower customers to self-serve with a cutting-edge search experience on your help site.

Increase customer satisfaction (CSAT)

Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions.

Anticipate customer intent

Granular data on how and what your customers search for unlocks new intelligence that allows you to recommend answers based on what has historically solved customer problems.

The Answers Platform

Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext Search for Zendesk
Yext Search for Salesforce
LivePerson
Yext Search for ServiceNow
Document SearchDynamic RerankingAdvanced Analytics

A single answer extracted from a larger set of results

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Machine learning automatically reranks product results based on user engagement data

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Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.

Learn More

One platform, many solutions for Support

Case Form Deflection
Agent Desktop Search
SEO for Help Center
In-App Support
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