Boost local visibility and reputation with reviews

Review management is the process of collecting, monitoring, and responding to online reviews across platforms. It matters because reviews directly impact customer trust, purchase decisions, local SEO rankings, and visibility in AI search platforms. With Yext, you can monitor reviews at scale across 80+ sites for each of your locations, boosting visibility in Google and AI search while building credibility that drives conversions.

Online reviews are a core ranking factor for traditional and AI search platforms. Search engines evaluate review volume, star ratings, recency, and response activity to determine credibility and relevance. Strong, fresh reviews combined with timely responses increase visibility in local search results and AI-driven recommendations.

Yes, reviews are a proven ranking signal for Google and AI-driven platforms. Fresh, frequent reviews combined with fast responses improve visibility in search results and on Google Maps. Brands that manage reviews effectively show up more often when customers are ready to buy.

You can earn more positive reviews by asking customers at the right moment through simple, timely requests. Yext automates review requests via email, text, QR codes, and CRM triggers, making it easy for satisfied customers to share feedback. Consistent outreach increases both the quantity and quality of reviews that improve visibility.

Yes, Yext supports review requests across multiple channels, including SMS, email, and QR codes. You can even trigger requests from your CRM at the perfect moment in the customer journey. Multi-channel flexibility increases review volumes and makes sure you capture feedback consistently.

The best requests are simple, personal, and delivered at the right time. Yext makes this easy with branded, localized templates, smart follow-ups, and multiple request options like text, email, or QR. Offering convenience and choice boosts engagement and review volume.

Yext gives you a centralized inbox to track reviews across 80+ review sites in one dashboard. Real-time alerts keep you informed, while workflow automation assigns tasks and makes sure the right team members respond quickly. This saves time and makes it easier to stay on top of customer feedback at scale.

The best response to a negative online review is quick, empathetic, and solution-oriented. Reply within 24-48 hours, acknowledge the issue, and offer a resolution to show customers you care. In fact, nearly two-thirds of customers will update or remove a negative review after receiving a thoughtful response.

Yes, Yext uses AI to generate personalized, on-brand review responses at scale that users can edit and choose to approve. You can set rules to auto-respond by star rating or review type with templated responses. AI and automation allow Yext customers to respond to more reviews in less time, while making sure responses are always timely and personalized.

Yext supports review monitoring for 80+ top review platforms, including Google, Yelp, and Facebook. It also supports industry-specific sites like Healthgrades, WebMD, Vitals.com, Booking.com, Tripadvisor, UberEats, Glassdoor, Indeed, and others. This broad coverage makes sure you can easily monitor reviews wherever customers are talking.

Yext uses AI to analyze reviews and highlight sentiment, themes, and keywords. This gives you quick summaries that reveal what's driving positive or negative experiences without reading every review manually. These insights make it easier to prioritize improvements and act on feedback.

Yes, reviews can reveal sentiment trends across locations, products, or services. Yext helps you track shifts over time to spot where performance is strong or falling short. This visibility allows brands to identify opportunities and address issues before they grow.

Yext reporting covers ratings, review volume, response times, sentiment analysis, and competitor benchmarks. Dashboards allow you to filter by publisher, region, or location for precise insights. These reports tie reviews to performance so you can measure ROI and drive improvements.

Yes, Yext lets you publish reviews directly to your website or share them on social media. You can use widgets, build custom review pages, or push highlights into posts that boost trust. Turning authentic reviews into marketing assets helps convert visitors into customers.

Yes, Yext is built for enterprise needs with permissions and workflow controls. Role-based access, approval workflows, and audit logs keep review management secure and organized. This makes sure large organizations maintain consistency and compliance across all locations.

Yext centralizes review management across every location in one platform. Bulk actions, automation, and smart workflows empower teams to respond faster and stay consistent at scale. This makes it easy for multi-location brands to manage online reputation without overwhelming lean or distributed teams.

Yext uses enterprise-grade security, including encryption and robust permissions. Features like personal health information (PHI) de-identification help to stay compliant with HIPAA requirements while audit logs support accountability. These safeguards help to maintain customer trust and protect brand reputation.

Yext connects review management to the industry's largest Publisher Network, which has been proven to directly impact rankings in both traditional and AI search. Enterprise-grade permissions and workflows give multi-region teams precise control over who views, edits, and publishes responses. Teams can also automate review generation in the right places to maximize visibility and trust with a review-request balancing algorithm.