Boost Rankings and Customer Sentiment with Reputation Management

Your online reputation can win or lose you business — and search rankings. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.

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Star in AI search with Yext Reputation Management

52%

of the time customers switch brands, it's based on customer experience

9%

Businesses with 4 or 5 stars are positioned 9% higher in the local pack than those with 2 or 3 stars

53%

of people expect responses to negative reviews within 1 week

Manage your reviews to unlock search performance

Centralize customer feedback

Take advantage of Yext's direct integrations by pulling in all your reviews, for every location, from sites like Google Maps, Facebook, TripAdvisor, Trustpilot, Yelp, and more into a single, centralized dashboard.

Deliver personalized responses at scale

Craft thoughtful, on-brand review responses by combining dynamic response building blocks with personalized messaging — not templates.

Ask for more reviews

Request authentic reviews from a representative sample of your customers, and add those reviews to your website to increase engagement and CTA clicks.

Understand customer sentiment

Natural language sentiment analysis tools help you dig into what your customers are actually saying, so you can make improvements and informed decisions.

Track competitors and trends

You can't tell whether you're winning if you can't see the scoreboard. Understand your ratings in context by tracking up to 5 local competitors.

The Answers Platform

Explore the integrations and platform features that help you deliver cutting-edge search experiences with Yext Marketing Answers.

Knowledge Network

Power listings for your locations, professionals, menus, events, and more on top third-party search platforms.

Hootsuite
Salesforce Service Cloud for Reviews
Zendesk for Reviews
App Directory

Use Yext's pre-built integrations with all the business tools and services you trust to enable search and more.

Google
Facebook
TrustPilot
Yelp

See all of your reviews, from every location, in a single dashboard.

Review Monitoring

Easily respond to reviews on sites like Facebook and Google My Business, as well as any first-party reviews you generate yourself.

Review Response

Send requests, and collect first-party reviews, which can be added to your website to help drive more business.

Review Generation

Analyze customer feedback at scale to understand what's working and what improvements you can make to the experience you deliver.

Sentiment Analysis

Compare average review rating by adding up to five competitors of your choice to monitor.

Competitive Intelligence