Marketing Solutions

Boost Rankings and Customer Sentiment with Online Reputation Management

Your online reputation can win or lose you business — and internet search rankings. Generate, manage, and respond to reviews at scale with Reputation Management from Yext. Yext was also voted as a "Leader" by G2 for the best online reputation management software in 2021.*

Star in AI search with Yext Reputation Management

%

of the time customers switch brands, it's based on customer experience**

%

Businesses with 4 or 5 stars are positioned 9% higher in the local pack than those with 2 or 3 stars***

%

of people expect responses to negative reviews within 1 week****

Manage your reviews to unlock search performance

Centralize customer feedback

Take advantage of Yext's direct integrations by pulling in all your online reviews, for every location, from review sites like Google Maps, Facebook, TripAdvisor, Trustpilot, Yelp, and more into a single, centralized dashboard.

Deliver personalized responses at scale

Craft thoughtful, on-brand review responses by combining dynamic response building blocks with personalized messaging — not templates.

Ask for more reviews

Request authentic reviews from a representative sample of your customers, and add those positive reviews to your website to increase engagement and CTA clicks.

Understand customer sentiment

Natural language sentiment analysis tools help you dig into what your customers are actually saying, so you can make improvements to your online presence and make informed decisions

Track competitors and trends

You can't tell whether you're winning if you can't see the scoreboard. Understand your ratings in context by tracking up to 5 local competitors.

The Answers Platform

Explore the integrations and platform features that help you deliver cutting-edge digital experiences with Yext's marketing solutions.

Publisher Network

Power listings for your locations, professionals, menus, events, and more on top third-party search platforms.

Hootsuite
Salesforce Service Cloud for Reviews
Zendesk for Reviews
App Directory

Use Yext's pre-built integrations with all the business tools and services you trust to enable search and more.

Google Business Profile
Facebook
TrustPilot
Yelp

Monitor and answer consumer questions about your business and products, then sync pre-answered FAQs to pre-empt the most common queries.

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Respond to your reviews from around the web from the Yext platform

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A process for sending invitations through Yext to your customers, requesting authentic 1st Party reviews.

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Analyze customer feedback at scale to understand what's working and what improvements you can make to the experience you deliver.

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Understand how your entities are rated versus local competition

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Explore other marketing solutions from Yext

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See how Yext can help you deliver answers wherever people search so you can grow your business.

*G2 - Reputation Management Software | **Gartner | ***Yext customer data | ****ReviewTrackers