Sentiment Analysis uses Natural Language Processing to identify important keywords in your customer reviews and assign a positive or negative sentiment score to each keyword. This functionality allows you to analyze your reviews based upon the actual content of each review and understand how your customers feel about different aspects of your brand. These insights provide a better understanding of your customers, helping you to deliver an excellent customer experience!
Natural Language Processing Algorithm
Sentiment Analysis is made possible through Natural Language Processing. This algorithm is designed to identify important keywords in your reviews and then based on the context (modifiers) determine a sentiment score between -90 and +90. Sentiment Analysis can help you understand the customer sentiment towards the most commonly mentioned keywords within your reviews, without having to manually comb through countless reviews.
Sentiment Analysis Dashboard
The Sentiment Analysis Dashboard is built to provide tools and insights necessary to drill down into specific keywords and see the associated customer sentiment and reviews. This is designed to give you easy access to deeply understanding the aggregate sentiment towards different parts of your consumer experience.
Sentiment Analysis Collection
A Sentiment Analysis Collection can be used to help organize and analyze a given group of reviews. Administrators can customize their own collections in order to see the sentiment analysis for a group of related keywords. For example, a bank could create a collection for "online banking" and have keywords like mobile app, bill pay, online banking. From there, the bank could see a series of metrics related to keywords in this collection.
One Platform. Unlimited Solutions.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.