Review Response

Yext's Review Response provides flexible methods to respond to your customers' feedback directly from a single platform. From smart in-platform response, to mobile response, to response via API, Yext makes it easy to engage with your customers to create a more personal customer experience.

Centralized Response Platform

Yext's Review Response provides one centralized platform to respond to reviews from everywhere your customers are reviewing you. From 3rd party sites like Google, Yelp, or Tripadvisor, to your own first party properties, Yext allows you to view your customers' feedback in one central location and provide a better experience through response.

Intelligent Review Response

Powered by Yext's Sentiment Analysis, Intelligent Review Response allows you to create text assets and quickly respond to reviews using review response best practices. Intelligent Review Response quickly determines the important keywords in each review, then uses those keywords, and underlying sentiment, as the dynamic building blocks for a personalized, on-brand response every time.

Respond on your own platform

Take advantage of pre built App Directory integrations or utlilize Yext's robust documentation and respond to reviews in your own platform using Yext's APIs.

Mobile Response via Knowledge Assistant

Respond to reviews from your mobile device using the Yext Knowledge Assistant. Field users can engage your customers without ever having to log in to the Yext platform.

Templated Response

Fully templated response using text assets makes it easy to quickly respond to reviews with minimal content (only stars without text), or make it easy to scale your review response program while staying on-brand.

Response Approvals

Yext's Response Approvals make it easy to open your review response to field users and local managers while maintaining brand control. Based role setup, you can set up your users to suggest and approve review responses.

Pre-built integrations to showcase your stars
The Yext Knowledge Network

Promote your brand around the web

Google Business Profile
Facebook
TripAdvisor
Yelp
TrustPilot
Foursquare
Yahoo!
Zillow
App Directory Partnerships

Out-of-the-box integrations

Salesforce Review Generation
Hootsuite
TripAdvisor Review Express
Zendesk for Reviews
HubSpot Review Generation
Podium Reviews
Dynamics 365 for Reviews

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