Increase Customer Satisfaction with Yext's Support Solutions

Answer support questions before they become support tickets. Streamline the resolution process with Yext's AI-powered support solutions.

Thousands of brands answer millions of questions with Yext

Simplify self-service with a world-class search experience

Search for Zendesk

Add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite.

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Search for Salesforce Service Cloud

Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.

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Search for Freshdesk

Add premier AI search to your help site and agent experiences, seamlessly integrated within your Freshdesk suite.

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Yext Search for Chatbots

Uplevel your chatbot's ability to answer customer questions, by powering it with Search.

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Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

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Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

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Agent Desktop Search

Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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SEO for Help Center

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

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In-App Support

A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.

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%

increase in NPS for Samsung after using Yext's support solutions

%

of self-service questions handled by Yext's support solutions

%

of all tickets are deflected with modern Search like Yext

%

reduction in phone calls to Häagen-Dazs after implementing Yext

The Answers Platform

Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge digital experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext Search for Zendesk
Yext Search for Salesforce
Yext Search for ServiceNow
Yext AI Search for Freshdesk

Improve the findability of support-related content with our KCS®️ v6-Aligned self-service solutions. Give users immediate access to relevant information from across the enterprise with AI-powered search that understands the context behind every ticket and search query.

The Yext Knowledge Graph stores and maps the relationships between all your support content — your help articles, guides, FAQs, tutorials, product manuals, and more — so that your customers and agents can easily find what they need in a single, unified search experience.

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Our Extractive QA algorithm searches unstructured data — such as help articles, product manuals, blog posts, and more — to return direct answers in the form of featured snippets.

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Data Connectors give you the flexibility to create and manage a variety of integrations to connect data to the Knowledge Graph, including file uploads, APIs, the Web Crawler, Apps, and more — all in one user-friendly tool.

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Understand exactly what questions your customers are asking and the results they receive, so you can identify gaps in your support content and improve your customer experience.

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Create a customized look and feel for your search experience, while still using Yext's powerful Search algorithms.

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See how Yext can help grow your business by putting answers wherever people search.