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Empower Customers and Agents to Self-Serve with Yext's Support Solutions

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.

Thousands of brands answer millions of questions with Yext

Simplify self-service with a world-class search experience

Search for Zendesk
Add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite.
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Search for Salesforce Service Cloud
Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.
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Search for Freshdesk
Add premier AI search to your help site and agent experiences, seamlessly integrated within your Freshdesk suite.
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Yext Search for Chatbots
Uplevel your chatbot's ability to answer customer questions, by powering it with Search.
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Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
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Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
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Agent Desktop Search
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
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SEO for Help Center
Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.
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In-App Support
A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.
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increase in NPS for Samsung after using Yext's support solutions


of self-service questions handled by Yext's support solutions


of all tickets are deflected with modern Search like Yext


reduction in phone calls to Häagen-Dazs after implementing Yext

The Answers Platform
Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge digital experiences.
App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext Search for Zendesk
Yext Search for Salesforce
Yext Search for ServiceNow
Yext AI Search for Freshdesk
Improve the findability of support-related content with our KCS®️ v6-Aligned self-service solutions. Give users immediate access to relevant information from across the enterprise with AI that understands the context behind every ticket and search query.
Unlike legacy site search, which just returns links to webpages, Yext gives direct, actionable answers to your customers' questions. The Yext Knowledge Graph stores and maps the relationships between your help articles, guides, FAQs, tutorials, product manuals, and other data sources, and brings it all together into a single, unified search experience. With Yext, you can manage your data at scale while your customers and agents troubleshoot on their own.
Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.
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A new framework that makes it easy to add data to your Knowledge Graph from a variety of sources including a web crawler. Building your own Knowledge Graph just became easier than ever.
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Understand exactly what questions your customers are asking along with the specific results they receive, so you can better understand how to improve their experience.
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Create a customized look and feel for your search experience, while still using Yext's powerful Search algorithms.
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See how Yext can help grow your business by putting answers wherever people search.