Content Generation for Review Response
Save time and reduce the manual work involved when responding to customer reviews by generating AI automated responses powered by large language models (LLM). Content Generation for Review Response allows you to instruct the LLM how to respond to your customer reviews by providing guidelines like which language to respond in, the tone of voice to use, how many sentences the response should be, or the correct contact information for your business.
Generate Responses Efficiently
Drive response rates up and response time down with the click of a button, without sacrificing quality. Generate your response to a customer review with one click, making it easy to engage with more of your customers without losing a personalized feel.
Customize Response Instructions
Ensure consistency with the ability to customize response guidelines when generating review responses. You can set parameters like which language to respond in, the tone of voice, how many sentences the response should be, and how to follow compliance policies.
Control Responder Permissions
Grant or restrict user permissions for configuring response instructions to maintain alignment with response requirements and guidelines.
Respond With Accuracy
Instruct generated responses to include embedded fields that are contextually appropriate for specific entities, pulling directly from your business's information.
Respond with Historical Context
Optionally prompt Content Generation for Review Response to emulate previous responses from your business to learn the typical style used when responding to customers.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Empower customers and agents to self-serve
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.
Schedule your personal demo
Learn how the Yext Answers Platform enables brands to capture and retain consumer traffic from all corners of the web.