Answer Questions and Prevent Ticket Creation with Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.


Offer support the way your customers want it


of customers always or almost always start with a search on a company’s online resources when they have an issue


of all customers attempt to take care of matters themselves before reaching out to a live representative


of customer service interactions will start with self-service, by 2022 up from 48% in 2019

Proactively deflect ticket submissions

Recommend related content based on the issue being raised - right within the case submission form.

Reduce friction and grow adoption

Machine learning and NLU work in tandem to act upon customer cues in real-time.

Decrease cost-to-serve

Give your customers the answers they seek without requiring them to leave the page they are on - and without incurring costs for your support team.

The Answers Platform

Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext Search for Zendesk
Yext AI Search for Salesforce
Yext AI Search for ServiceNow

A machine-learning mechanism that continuously reorders results based on user engagement to optimize search performance

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Dynamic Reranking

Configurable prompts that are served to searchers when they typing or click into the search bar

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Query Suggestions

A single answer extracted from a larger set of results

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Document Search

Resources for Customer Support