Support

Answer Questions and Prevent Ticket Creation with Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

Offer support the way your customers want it

%

of customers always or almost always start with a search on a company’s online resources when they have an issue

%

of all customers attempt to take care of matters themselves before reaching out to a live representative

%

of customer service interactions will start with self-service, by 2022 up from 48% in 2019

Proactively deflect ticket submissions

Recommend related content based on the issue being raised - right within the case submission form.

Reduce friction and grow adoption

Machine learning and NLU work in tandem to act upon customer cues in real-time.

Decrease cost-to-serve

Give your customers the answers they seek without requiring them to leave the page they are on - and without incurring costs for your support team.

Machine learning automatically reranks product results based on user engagement data

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Build prompts for query autocompletes to better guide customer searches.

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A single answer extracted from a larger set of results

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One platform, many solutions for Support

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