Answer Questions and Prevent Ticket Creation with Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

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Offer support the way your customers want it

63%

of customers always or almost always start with a search on a company’s online resources when they have an issue

81%

of all customers attempt to take care of matters themselves before reaching out to a live representative

85%

of customer service interactions will start with self-service, by 2022 up from 48% in 2019

Proactively deflect ticket submissions

Recommend related content based on the issue being raised - right within the case submission form.

Reduce friction and grow adoption

Machine learning and NLU work in tandem to act upon customer cues in real-time.

Decrease cost-to-serve

Give your customers the answers they seek without requiring them to leave the page they are on - and without incurring costs for your support team.

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Zendesk Guide App
Salesforce Service Cloud
Voicify
LivePerson
ServiceNow

Machine learning automatically reranks results based on user engagement data.

Dynamic Reranking

Propose suggestions for how to autocomplete a query, right as consumers search

Query Suggestions

Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.

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Direct Answers, Not Links

Queries multiple data sources and aggregates the results in one unified experience. Integrates with third-party systems to return even more results to customers, all in one place.

Federated Architecture