Support
Answer Questions and Prevent Ticket Creation with Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
![](http://a.mktgcdn.com/p/dJ7ZohcOi4rPyoUXmjKYebv3Nmb6NUNGRY4GfNcf278/1200x675.jpg)
Offer support the way your customers want it
%
of customers always or almost always start with a search on a company’s online resources when they have an issue
%
of all customers attempt to take care of matters themselves before reaching out to a live representative
%
of customer service interactions will start with self-service, by 2022 up from 48% in 2019
Proactively deflect ticket submissions
Recommend related content based on the issue being raised - right within the case submission form.
![](http://a.mktgcdn.com/p/l68OksGPJDV7n2OAzjs8XVfq3Ee4s-EzqyoWJTRVzvY/1200x675.jpg)
Reduce friction and grow adoption
Machine learning and NLU work in tandem to act upon customer cues in real-time.
![](http://a.mktgcdn.com/p/4F_WN17VQ4QzPVl6qtyw4WkzGlxNefx4BlwJZZNQHzk/1200x675.jpg)
Decrease cost-to-serve
Give your customers the answers they seek without requiring them to leave the page they are on - and without incurring costs for your support team.
![](http://a.mktgcdn.com/p/oN-_Mv-TzBUU1nv5m4XUDFy9VPMmVjCSI99zNn4uuHE/1200x675.jpg)
Machine learning automatically reranks product results based on user engagement data
![](http://a.mktgcdn.com/p/rkYw-KXH4GpUTX6gm7BfqB80SBPeMuuRWNP5fmzDG1A/1200x675.jpg)
Build prompts for query autocompletes to better guide customer searches.
![](http://a.mktgcdn.com/p/hcAmSvUYz1rAhF7PMKxj5sl7ua1M-MZ8_RdUHLQePT0/1184x675.png)
A single answer extracted from a larger set of results
![](http://a.mktgcdn.com/p/6MvPJIaNJvtw6l7Ah81Iyn6a9NKkS1WlhmNw234sNl0/1200x675.png)
One platform, many solutions for Support
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