Document Search with Extractive QA
Yext's Document Search algorithm searches through long-form unstructured documents (like blogs, bios, support articles, product manuals) and returns search results based on relevance to the query — it will even deliver a direct answer in the form of a featured snippet! Learn how Yext can help answer your customers' questions, the modern way.
Search Unstructured Data
In search, your goal is to get users the answers to their questions as seamlessly as possible. The problem is that your data exists in different structures. Some data is highly structured in knowledge graphs, some in semi-structured FAQs, while other data is completely unstructured like a blog, help article, or web page. Document Search is an algorithm specifically optimized for searching long documents, to help you deliver answers to your customers.
Provide Direct Answers Using Extractive QA
Extractive QA, like many other parts of the Answers Algorithm, uses Google's open source neural network, BERT, which is trained to understand language. In Extractive QA, a specially trained version of BERT helps to identify the excerpts from long documents that best answer the user's question. If it finds a good answer in the text, the algorithm displays it as a featured snippet.
In-line Snippets
In addition to providing a direct answer at the top of the page, Extractive QA also highlights relevant context as in-line snippets on each result down the page. These snippets provide a great search experience and help searchers find the best answers to their queries, even faster.
Capture Unstructured Data with Connectors
Unstructured data can be found across a number of different environments or sites. Places like your blog, your support site, or your press release hub may host a ton of great content that just isn't set up for modern search. Connectors like the Yext Crawler or Zendesk Connector can pull long-form unstructured data from apps or sources like your website so that you can build out your Knowledge Graph and use it to start powering Answers!
One Platform. Unlimited Solutions.
A great search experience is key to a great brand experience — on and off your website. Answer customers' questions and convert more business across digital channels with AI\-powered marketing solutions from Yext.
Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI\-powered customer support solutions.
Create an intuitive ecommerce search and discovery experience so you can meet your customers with direct answers every step of the way. Streamline the digital customer journey and turn your website into a conversion engine with AI\-powered ecommerce solutions from Yext.
Create an intuitive ecommerce search and discovery experience so you can meet your customers with direct answers every step of the way.
Streamline the digital customer journey and turn your website into a conversion engine with AI-powered ecommerce solutions from Yext.
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI\-powered workplace search solutions from Yext.
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers platform provides the building blocks to create a bespoke search experience.
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers platform provides the building blocks to create a bespoke search experience.
