Guided Buying Flow

Personalize the Online Shopping Experience

Create the feeling of an in-person sales experience that's available online 24/7. Improve customer satisfaction by connecting users with the products and services that align with their needs.

Help shoppers find exactly what they’re looking for


of customers indicate that using a Digital Assistant would make them very or extremely more confident when making a purchase decision*


of consumers are more likely to make a purchase when a brand offers a personalized experience**


of customers are frustrated when brands fail to deliver relevant and personalized results***

Knock down the barriers caused by choice overload

Ask your customers exactly what they’re looking for

Recreate an in-store experience with guided search prompts that identify product preferences through a series of questions.

Accelerate the buyers decision-making process and boost store conversions

Reduce choice paralysis by understanding and anticipating your customers' needs to better recommend complementary items.

Get to know your customers better than ever before

Uncover insights on consumer interactions and purchase behaviors to better optimize future search experiences. Increase average order values while personalizing the customer experience.

Simplify the customer journey and drive conversions

Provide a personalized experience throughout the customer journey to get shoppers through the checkout flow quickly and minimize site abandonment.

A new framework that makes it easy to add content to your CMS from a variety of sources including a web crawler. Building your own CMS just became easier than ever.

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Machine learning automatically reranks product results based on user engagement data

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Hardcoded, customized business rules that trigger an action in the results when certain search criteria are present.

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Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.

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Explore other Commerce solutions from Yext

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See how Yext can help you deliver answers wherever people search so you can grow your business.