Product Reviews

Drive More Conversions with Customer Feedback

Build shopping excitement and trust that fosters more purchases.

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Review management impacts your bottom line

53%

of consumers expect brands to respond to their negative reviews within a week*

89%

consumers worldwide make the effort to read reviews before buying products**

79%

of shoppers say they trust the reviews they read online as much as personal recommendations***

Build brand credibility & drive sales

Centralize customer feedback

Take advantage of Yext's direct integrations by pulling in all of your product reviews across the knowledge network in a single dashboard, keeping you informed at scale.

Understand customer sentiment

Collect, moderate, and respond to customer reviews at scale. Identify reoccurring keywords to build personalized dynamic responses that address specific issues.

Amplify Reach

Drive more traffic, boost brand discovery, and improve conversions by pushing reviews to Yext's 200+ publisher network.

Capture insights into product attributes

Use Yext's prebuilt reports, or create your own, to view your average rating, review count, response time, and more. Leverage natural language sentiment analysis tools to decipher customer feedback and easily export insights to share with colleagues.

The Answers Platform

Explore the integrations and platform features behind Yext Commerce Solutions that help you deliver cutting-edge search experiences.

App Directory Integrations
Shopify Product Catalog Sync
Adobe Commerce Product Sync
Site Search for Acquia
Salesforce Lead Generation
Google Merchant Center Product Connector

An analytics tool that uses natural language processing to identify important keywords in reviews and assigns a positive or negative score to the modifiers.

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Sentiment Analysis

Build pages that answer frequently asked questions about your company and improve your ranking in search.

FAQ Pages

The opportunity to view, filter, label, and analyze reviews left for you all around the web.

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Review Monitoring

A response tool leveraging Sentiment Analysis to create dynamic, on-brand review responses.

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Intelligent Review Response