AI Reputation Agent
Reviews that rank you in AI search.
80+ platforms. One reputation agent. Zero missed signals.
Reviews as ranking signals for Google and local search
Prioritize action where it matters most – specific review sites, customer sentiment themes, or exact locations.
Reputation, listings, and direct distribution in one platform
Automated review management paired with the largest Publisher Network for listings improves sentiment, visibility, and growth.
Role-based control. HIPAA-ready. Compliant at any scale.
Enforce role-based access, audit trails, PHI protection, and approval workflows at scale.
Reviews are your top signal for local SEO and AI search
Review Monitoring
One dashboard for 80+ review platforms
Track reviews from Google, Facebook, Yelp, and 80+ industry sites in one dashboard to streamline reputation management and get a unified view of brand sentiment. Use smart filters and automated alerts to make sure no feedback is missed across thousands of locations.
Review Generation
Route review requests to the platforms AI trusts most
Use Yext's smart balancing algorithm to route review requests to the platforms that most influence your visibility in traditional and AI search, so you build trust where it counts.
Review Generation
Trigger review requests when customers are most likely to respond
Automatically trigger review requests through email, text, or QR code when customers are most likely to respond. Consistent outreach grows review volume and boosts visibility.
Review Response
AI drafts. You approve. Always on-brand.
Craft quick, empathetic replies using AI-powered templates and rules or set auto-responses when appropriate. Every reply is personalized and aligned with your brand voice.
Reviews Marketing
Turn 5-star reviews into search rankings and ad performance
Amplify the impact of positive feedback by embedding reviews on your site, sharing to social in one click, and pushing star ratings into Google Ads to lift click-through rates.
Review Analytics
AI sentiment analysis across every location — without reading every review
Leverage robust reporting and sentiment analysis capabilities to analyze reputation performance across locations, prioritize areas for improvement, and amplify what's working without reading every review.
Competitive Intelligence
See exactly how your reputation compares to nearby rivals
Understand your reviews performance in context to your local competitors with a rolled-up reviews score that accounts for review count and depth, average rating, recency, response time and response owner.
Action Center
Respond faster and close the competitive gap
Send AI-generated, on-brand responses automatically, so nothing goes unanswered. Automatically request more reviews when a location falls behind nearby competitors on review volume or rating to close the gap.
Reviews Mobile
Respond instantly to every review on the go
Use the Scout by Yext mobile app to monitor reviews on your phone, get notified when new ones come in, and reply quickly using AI to protect your reputation and improve engagement with your customers.
