Conversational Commerce

Build 1:1 Connections with Consumers

Transform customer interactions into long-lasting relationships by connecting with shoppers at every step of the customer journey.


of consumers say they would spend more with a brand that gives them a chat option for support rather than just a phone number*


of customers were more likely to return to a website that offers live chat**


contact businesses to find out more about their products or services***

Lift customer satisfaction and sales

Boost customer satisfaction

Enhance customer experiences and improve user engagement by providing real-time support to resolve any issues that may prevent an online purchase.

Maximize cart value and digital sales

Leverage natural language understanding (NLP) to better engage customers in conversations, understand their product preferences, and provide relevant product recommendations.

Uncover engagement opportunities

Get insights into each prospect and customer interaction, understand what actions to take to improve the shopper experience to increase cart value and drive up revenue.

Accelerate revenue generation

Help consumers discover products, get answers to questions, and make purchases in the channels they already use every day.

Your single source of truth online for your brand. Information is centralized and managed here so you can provide users with actionable answers to any questions about products, services offered, store locations, and more.

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AI and machine learning algorithms to deliver personalized product and content recommendations in search results based on user intent and real-time behavioral signals.

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Power product listings for your products, across various shopping channels.

Explore other Commerce solutions from Yext

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See how Yext can help you deliver answers wherever people search so you can grow your business.