Resolve Cases in Record Time with Agent Desktop Search

Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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The cost of chair swiveling

20%

Average time an agent spends understanding customer questions and searching for information

$5.7M

The amount of money a typical organization employing 1,000 workers wastes annually searching for, but not finding, information

40%

of agents are unable to efficiently resolve customer issues due to disconnected systems

The Support Agent that isn’t on your payroll

Increase customer loyalty and satisfaction (CSAT)

Give your agents access to the same knowledge as your customers so that they can be partners in issue resolution.

Reduce agent attrition

Keep your agents educated and equipped with knowledge so that they feel motivated to tackle more complex cases.

Reduce case resolution times

Help your agents cut through the noise by centralizing all support data for easy retrieval, allowing them to receive direct answers instantly.

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Zendesk Guide App
Salesforce Service Cloud
LivePerson
ServiceNow

Resources for Customer Support