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Learn how the Yext Answers Platform enables brands to capture and retain consumer traffic from all corners of the web.

What happens next?

  • A team member will schedule a short call to align on your brand's digital strategy.

  • We'll follow up with a personalized search consultation to identify gaps in your online performance.

  • Finally, you'll get a live demo of the Yext solutions that best serve your business goals and target audiences. Today, all customer journeys start with questions. Answer them with Yext.

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Explore the Answers Platform

Answers

A powerful search engine on your website to drive business.

Listings

The best way to get discovered online everywhere it counts.

Knowledge Graph

Ground control for your most important business information.

Pages

Customizable web pages built for discovery and conversion.

Reviews

Easily monitor, manage and improve your online reputation.

Analytics

Performance results and customer insights in an instant.

Under the Hood

Packages

Choose the right plan for your business.

App Directory

Connect Yext to the business tools and tech you already use.

Knowledge Network

Direct integrations with 100+ global maps, apps, search engines, and more.

Content

Explore Our Content Library

The leading destination for what's happening in search.

Subscribe to the Blog

Get weekly posts to better your business right in your inbox.

Read Customer Stories

Learn how brands are winning big in search.

Search Data Hub

Gain valuable insight into customer behavior with our interactive dashboard.

Training

Become a Hitchhiker

Access our self-serve training platform and community of power users.

Get Help

Need a hand? Get the answers to your product questions.

API & Developers

Build on the Yext Knowledge Graph

All About Yext

Mission

Yext is the next big thing in search.

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The latest financial information/

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News and noteworthy

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The next big thing in your career.

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Find or become a Yext partner.

See how Yext can transform your search experience anywhere people ask questions about you
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  • Home
  • Solutions
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  • Agent Desktop Search
Support Solutions

Resolve Cases in Record Time with Agent Desktop Search

Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

The cost of chair swiveling

%

Average time an agent spends understanding customer questions and searching for information

$M

The amount of money a typical organization employing 1,000 workers wastes annually searching for, but not finding, information

%

of agents are unable to efficiently resolve customer issues due to disconnected systems

The Support Agent that isn’t on your payroll

Increase customer loyalty and satisfaction (CSAT)

Give your agents access to the same knowledge as your customers so that they can be partners in issue resolution.

Reduce agent attrition

Keep your agents educated and equipped with knowledge so that they feel motivated to tackle more complex cases.

Reduce case resolution times

Help your agents cut through the noise by centralizing all support data for easy retrieval, allowing them to receive direct answers instantly.

The Answers Platform

Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext Search for Zendesk
Yext Search for Salesforce
LivePerson
Yext Search for ServiceNow
Document SearchSemantic Text SearchIntelligent Case ClusteringAdvanced Analytics

A single answer extracted from a larger set of results

Learn More

Our Extractive QA algorithm searches unstructured data - such as articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.

Learn More

Takes the subject of the main case being viewed and uses semantic text search to match to other cases with semantically similar case names

Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.

Learn More

One platform, many solutions for Support

Help Site Search
Case Form Deflection
SEO for Help Center
In-App Support
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