Support Solutions

Deliver a Seamless Experience with In-App Support

Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.

Bring support inside your product

%

of consumers are frustrated with inconsistent answers across chatbot and human-assisted service

%

of executives believe that chatbots cannot understand the context to provide necessary support

/5

mobile users actively seek in-app support

Answer customers’ questions right where they are

Deliver targeted support

Allowing customers to seek help right within your app makes for a superior user experience.

Reduce friction and increase convenience for consumers

Embedded product support and recommendations save customers from the repetition often associated with being shuffled among various support channels.

Deploy a powerful search experience

Add just a few lines of code to deploy natural language search, without incurring costs for your support team.

The Answers Platform

Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext Search for Zendesk
Yext Search for Salesforce
LivePerson
Yext Search for ServiceNow

A single answer extracted from a larger set of results

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New options to build a completely custom search frontend including two Search SDKs and the Search API

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Our Extractive QA algorithm searches unstructured data - such as articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.

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One platform, many solutions for Support

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