Bring support inside your product
of consumers are frustrated with inconsistent answers across chatbot and human-assisted service
of executives believe that chatbots cannot understand the context to provide necessary support
mobile users actively seek in-app support
Answer customers’ questions right where they are
Deliver targeted support
Allowing customers to seek help right within your app makes for a superior user experience.
Reduce friction and increase convenience for consumers
Embedded product support and recommendations save customers from the repetition often associated with being shuffled among various support channels.
Deploy a powerful search experience
Add just a few lines of code to deploy natural language search, without incurring costs for your support team.
Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.
Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.
Queries multiple data sources and aggregates the results in one unified experience. Integrates with third-party systems to return even more results to customers, all in one place.
Create a customized look and feel for your search experience, while still using Yext's powerful Answers algorithms.
Instead of relying on keywords, we embed both search queries and FAQs in vector space and use an algorithm to determine the most relevant FAQs—no synonyms required!