Deliver a Seamless Experience with In-App Support

A “digital concierge” for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.

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Bring support inside your product

57%

of consumers are frustrated with inconsistent answers across chatbot and human-assisted service

51%

of executives believe that chatbots cannot understand the context to provide necessary support

1/5

mobile users actively seek in-app support

Answer customers’ questions right where they are

Deliver targeted support

Allowing customers to seek help right within your app makes for a superior user experience.

Reduce friction and increase convenience for consumers

Embedded product support and recommendations save customers from the repetition often associated with being shuffled among various support channels.

Deploy a powerful search experience

Add just a few lines of code to deploy natural language search, without incurring costs for your support team.

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Zendesk Guide App
Salesforce Service Cloud
Voicify
LivePerson
ServiceNow

Our Extractive QA algorithm searches unstructured data - such as help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets.

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Direct Answers, Not Links

Queries multiple data sources and aggregates the results in one unified experience. Integrates with third-party systems to return even more results to customers, all in one place.

Federated Architecture

Create a customized look and feel for your search experience, while still using Yext's powerful Answers algorithms.

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Answers Search UI SDK, Core SDK, and API

Instead of relying on keywords, we embed both search queries and FAQs in vector space and use an algorithm to determine the most relevant FAQs—no synonyms required!

Semantic Text Search