Serve and exceed public users expectations with AI Search Solutions for Public Sector

Increase trust among public users with seamless online experiences at the civilian, state, or federal level.

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Deliver direct answers with AI powered search experiences.

Public Self Service

Enable public users to self-serve by providing direct answers to product, support, and service-related questions with a one-click experience.

Reputation Management

Reviews are the best indicator of how the Government is meeting the goals set forth by the 21st Century IDEA Mandate of 2018 to improve customer experience. Monitor how effectively you are interacting with the public and collect analytics on what matters most to your constituents.

SEO for Agencies

Answer your public users' questions before they even reach your site by improving your ranking and presence in search. Ensure the public is getting the right answer about your agency content rather than getting it from other uninformed sources.

Agency Site Search

Empower public users to find and have access to instant answers to their questions about tourism, jobs, local events, healthcare, and legal resources.

80%

of Federal Agencies website experiences rate as “poor” or “very poor”

53%

increase in trust when governments have a great website experience

The Answers Platform

Explore integrations and platform features that help you deliver cutting-edge, AI powered search experiences using Natural Language Processing.

Knowledge Network

Power listings for your facilities on top third-party search platforms. When people are searching for public information off of your website, appear everywhere those searches take place.

Google Business Profile
Apple
Amazon Alexa
Yahoo!
Bing
App Directory Integrations

Use Yext’s pre-built integrations with all the business tools and services you trust to provide accurate information, bill pay, data analytics, and more.

DialogTech
InQuicker
JRNI
Tableau Analytics App
BetterAccess Booking Link
Yext AI Search for Zendesk
Yext AI Search for ServiceNow

Public Sector Resources

In the Media