Guided Buying Flow

Personalise the Online Shopping Experience

Create the feeling of an in-person sales experience that's available online 24/7. Improve customer satisfaction by connecting users with the products and services that align with their needs.

Help shoppers find exactly what they’re looking for


of customers indicate that using a Digital Assistant would make them very or extremely more confident when making a purchase decision*


of consumers are more likely to make a purchase when a brand offers a personalised experience**


of customers are frustrated when brands fail to deliver relevant and personalised results***

Knock down the barriers caused by choice overload

Ask your customers exactly what they’re looking for

Recreate an in-store experience with guided search prompts that identify product preferences through a series of questions.

Accelerate the buyers decision-making process and boost shop conversions

Reduce choice paralysis by understanding and anticipating your customers' needs to better recommend complementary items.

Get to know your customers better than ever before

Uncover insights on consumer interactions and purchase behaviors to better optimise future search experiences. Increase average order values while personalising the customer experience.

Simplify the customer journey and drive conversions

Provide a personalised experience throughout the customer journey to get shoppers through the checkout flow quickly and minimise site abandonment.

Create and manage integrations with one user-friendly tool

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A machine-learning mechanism that continuously reorders results based on user engagement to optimise search performance

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Hardcoded, customised business rules that trigger an action in the results when certain search criteria are present

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Real-time insights into what people are searching for and how they're asking questions.

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Explore other Commerce solutions from Yext

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See how Yext can help you deliver answers wherever people search so you can grow your business.