Empower Customers and Agents to Self-Serve with Yext Support Answers

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.

AI Search for Zendesk

Add a world-class search experience to your help centre and agent workspace, integrated seamlessly with the Zendesk suite.

AI Search for Salesforce Service Cloud

Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.

AI Search for Freshdesk

Add premier AI search to your help site and agent experiences, seamlessly integrated within your Freshdesk suite.

Yext AI Search for Chatbots

Uplevel your chatbot's ability to answer customer questions, by powering it with AI Search.

Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals and more

Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised – right within the case submission form.

Agent Desktop Search

Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

SEO for Help Centre

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

In-App Support

A "digital concierge" for your web, mobile and desktop apps that expands into a Yext search experience when clicked.

45%

increase in NPS for Samsung after using Yext Support Answers

94%

of self-service questions handled by Yext Support Answers

44%

of all tickets are deflected with modern AI Search like Yext

236%

reduction in phone calls to Häagen-Dazs after implementing Yext

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext AI Search for Zendesk
Yext AI Search for Salesforce
Yext AI Search for ServiceNow
Yext AI Search for Freshdesk

Improve the findability of support-related content with our KCS®️ v6-Aligned self-service solutions. Give users immediate access to relevant information from across the enterprise with AI that understands the context behind every ticket and search query.

Knowledge-Centred Service

Your single source of truth online for the many public facts about your brand. Whether it's information about a product offering, store location, job opening, or professional credentials, you'll be able to provide people with actionable answers to the questions they're already asking.

Knowledge Graph

A single answer extracted from a larger set of results

Document Search

Create and manage integrations with one user-friendly tool

Data Connectors

Real-time insights into what people are searching for and how they're asking questions.

ADVANCED ANALYTICS

New options to build a completely custom search frontend including two Answers SDKs and the Answers API

Custom Answers Frontend Options