Empower Customers and Agents to Self-Serve with Yext's Support Solutions

Answer support questions before they become support tickets. Streamline the resolution process with Yext's AI-powered support solutions.

Thousands of brands answer millions of questions with Yext

Simplify self-service with a world-class search experience

Search for Zendesk

Add a world-class search experience to your help centre and agent workspace, integrated seamlessly with the Zendesk suite.

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Search for Salesforce Service Cloud

Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.

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Search for Freshdesk

Add premier AI search to your help site and agent experiences, seamlessly integrated within your Freshdesk suite.

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Yext Search for Chatbots

Uplevel your chatbot's ability to answer customer questions, by powering it with Search.

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Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals and more

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Case Form Deflection

Decrease case creation by recommending related content based on the issue being raised – right within the case submission form.

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Agent Desktop Search

Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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SEO for Help Centre

Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.

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In-App Support

A "digital concierge" for your web, mobile and desktop apps that expands into a Yext search experience when clicked.

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%

increase in NPS for Samsung after using Yext's support solutions

%

of self-service questions handled by Yext's support solutions

%

of all tickets are deflected with modern Search like Yext

%

reduction in phone calls to Häagen-Dazs after implementing Yext

Improve the findability of support-related content with our KCS®️ v6-Aligned self-service solutions. Give users immediate access to relevant information from across the enterprise with AI-powered search that understands the context behind every ticket and search query.

Your single source of truth online for the many public facts about your brand. Whether it's information about a product offering, store location, job opening, or professional credentials, you'll be able to provide people with actionable answers to the questions they're already asking.

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A single answer extracted from a larger set of results

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Create and manage integrations with one user-friendly tool

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Search analytics and conversions tracked, including actionable dashboards and custom report building

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New options to build a completely custom search frontend including two Search SDKs and the Search API

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See how Yext can help grow your business by putting answers wherever people search.

A great search experience is key to a great brand experience — on and off your website.

Answer customers' questions and convert more business across digital channels with AI-powered marketing solutions from Yext.