Empower Customers and Agents to Self-Serve with Yext's Support Solutions
Answer support questions before they become support tickets. Streamline the resolution process with Yext's AI-powered support solutions.
Simplify self-service with a world-class search experience
Simplify self-service with a world-class search experience
Search for Zendesk
Add a world-class search experience to your help centre and agent workspace, integrated seamlessly with the Zendesk suite.
Search for Salesforce Service Cloud
Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.
Search for Freshdesk
Add premier AI search to your help site and agent experiences, seamlessly integrated within your Freshdesk suite.
Yext Search for Chatbots
Uplevel your chatbot's ability to answer customer questions, by powering it with Search.
Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals and more
Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised – right within the case submission form.
Agent Desktop Search
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
SEO for Help Centre
Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.
In-App Support
A "digital concierge" for your web, mobile and desktop apps that expands into a Yext search experience when clicked.
%
increase in NPS for Samsung after using Yext's support solutions
%
of self-service questions handled by Yext's support solutions
%
of all tickets are deflected with modern Search like Yext
%
reduction in phone calls to Häagen-Dazs after implementing Yext
Switching over to Yext, not just for search but also for knowledge management, has freed us from all of the baggage and tech debt that we had built up over the years with Elasticsearch.
Yext gave us insights to watch as people asked nuanced questions in search. Then we used Yext to write up FAQs, set up cards and position those within the search results on our website to get succinct information to people directly and then link them through to more in-depth pages.
Yext has been a game-changer in getting real-time insight and producing content that answers those questions and directs customers to the right place. The control and visibility allows us to turn those situations into action, and it's been brilliant.
Explore the integrations and platform features behind Yext's support solutions that help you deliver cutting-edge digital experiences.
App Directory Integrations
Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.
Improve the findability of support-related content with our KCS®️ v6-Aligned self-service solutions. Give users immediate access to relevant information from across the enterprise with AI-powered search that understands the context behind every ticket and search query.
Your single source of truth online for the many public facts about your brand. Whether it's information about a product offering, store location, job opening, or professional credentials, you'll be able to provide people with actionable answers to the questions they're already asking.
A single answer extracted from a larger set of results
Create and manage integrations with one user-friendly tool
Search analytics and conversions tracked, including actionable dashboards and custom report building
New options to build a completely custom search frontend including two Search SDKs and the Search API
