Delight Customers and Deflect Tickets with Help Site Search

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

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Offer support the way your customers want it

81%

Of all customers attempt to take care of matters themselves before reaching out to a live representative

44%

Of all tickets are deflected with a modern AI search solution

236%

Reduction in phone calls post-implementation for Häagen-Dazs

90%

Of your FAQs could be answered by direct answers

85%

Of customer service interactions will start with self-service by 2022, up from 48% in 2019

Answer support questions before they become support tickets

Improve case deflection

Lift the burden on your support team — and your budget — and empower customers to self-serve with a cutting-edge search experience on your help site.

Increase customer satisfaction (CSAT)

Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions.

Anticipate customer intent

Granular data on how and what your customers search for unlocks new intelligence that allows you to recommend answers based on what has historically solved customer problems.

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext AI Search for Zendesk
Yext AI Search for Salesforce
LivePerson
Yext AI Search for ServiceNow

A single answer extracted from a larger set of results

Document Search

A machine-learning mechanism that continuously reorders results based on user engagement to optimise search performance

Dynamic Reranking

Real-time insights into what people are searching for and how they're asking questions.

ADVANCED ANALYTICS

Resources for Customer Support