Support
Delight Customers and Deflect Tickets with Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
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Offer support the way your customers want it
%
Of all customers attempt to take care of matters themselves before reaching out to a live representative
%
Of all tickets are deflected with a modern AI search solution
%
Reduction in phone calls post-implementation for Häagen-Dazs
%
Of your FAQs could be answered by direct answers
%
Of customer service interactions will start with self-service by 2022, up from 48% in 2019
Answer support questions before they become support tickets
Improve case deflection
Lift the burden on your support team — and your budget — and empower customers to self-serve with a cutting-edge search experience on your help site.
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Increase customer satisfaction (CSAT)
Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions.
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Anticipate customer intent
Granular data on how and what your customers search for unlocks new intelligence that allows you to recommend answers based on what has historically solved customer problems.
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A single answer extracted from a larger set of results
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Machine learning automatically reranks product results based on user engagement data
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Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.
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One platform, many solutions for Support
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