Marketing
Boost Rankings and Customer Sentiment with Online Reputation Management
Your online reputation can win or lose you business — and internet search rankings. Generate, manage, and respond to reviews at scale with Reputation Management from Yext. Yext was also voted as a "Leader" by G2 for the best online reputation management software in 2021.*
Star in AI search with Yext Reputation Management
%
of the time customers switch brands, it's based on customer experience**
%
Businesses with 4 or 5 stars are positioned 9% higher in the local pack than those with 2 or 3 stars***
%
of people expect responses to negative reviews within 1 week****
Manage your reviews to unlock search performance
Centralise customer feedback
Take advantage of Yext's direct integrations by pulling in all your online reviews, for every location, from review sites like Google Maps, Facebook, TripAdvisor, Trustpilot, Yelp and more into a single, centralised dashboard.
Deliver personalised responses at scale
Craft thoughtful, on-brand review responses by combining dynamic response building blocks with personalised messaging — not templates.
Ask for more reviews
Request authentic reviews from a representative sample of your customers, and add those positive reviews to your website to increase engagement and CTA clicks.
Understand customer sentiment
Natural language sentiment analysis tools help you dig into what your customers are actually saying, so you can make improvements to your online presence and make informed decisions
Track competitors and trends
You can't tell whether you're winning if you can't see the scoreboard. Understand your ratings in context by tracking up to 5 local competitors.
The opportunity to view, filter, label and analyse reviews left for you all around the web.
Respond to your reviews from around the web from the Yext platform
A process for sending invitations through Yext to your customers, requesting authentic 1st Party reviews.
An analytics tool that uses natural language processing to identify important keywords in reviews and assigns a positive or negative score to the modifiers.
Understand how your entities perform versus local competition
Yext came on our radar because frankly we were not getting the sort of traction we needed from our previous attempted technology solution. We knew we needed a comprehensive and effective upgrade.
Because of the level of customisation available on the Search Experience Cloud, our entire enterprise has been able to leverage the platform.
Our restaurants are primarily in food courts in malls and airports, which makes our strategy a little different from most companies. These high-volume locations have a unique customer base with unique needs, and marketing them is different from how you would market a standalone restaurant.
Explore other marketing solutions from Yext