Resolve Cases in Record Time with Agent Desktop Search

Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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The cost of chair swiveling

20%

Average time an agent spends understanding customer questions and searching for information

$5.7M

The amount of money a typical organisation employing 1,000 workers wastes annually searching for, but not finding, information

40%

of agents are unable to efficiently resolve customer issues due to disconnected systems

The Support Agent that isn’t on your payroll

Increase customer loyalty and satisfaction (CSAT)

Give your agents access to the same knowledge as your customers so that they can be partners in issue resolution.

Reduce agent attrition

Keep your agents educated and equipped with knowledge so that they feel motivated to tackle more complex cases.

Reduce case resolution times

Help your agents cut through the noise by centralising all support data for easy retrieval, allowing them to receive direct answers instantly.

The Answers Platform

Explore the integrations and platform features behind Yext Support Answers that help you deliver cutting-edge search experiences.

App Directory Integrations

Use Yext's pre-built integrations with all the business tools and services you trust to enable search for your help articles and more.

Yext AI Search for Zendesk
Yext AI Search for Salesforce
LivePerson
Yext AI Search for ServiceNow

A single answer extracted from a larger set of results

Document Search

Uses neural networks to understand the true meaning behind the query and maps the most relevant results from the Knowledge Graph

Semantic Text Search

Takes the subject of the main case being viewed and uses semantic text search to match to other cases with semantically similar case names

Intelligent Case Clustering

Real-time insights into what people are searching for and how they're asking questions.

ADVANCED ANALYTICS

Resources for Customer Support