The cost of chair swiveling
Average time an agent spends understanding customer questions and searching for information
The amount of money a typical organisation employing 1,000 workers wastes annually searching for, but not finding, information
of agents are unable to efficiently resolve customer issues due to disconnected systems
The Support Agent that isn’t on your payroll
Increase customer loyalty and satisfaction (CSAT)
Give your agents access to the same knowledge as your customers so that they can be partners in issue resolution.
Reduce agent attrition
Keep your agents educated and equipped with knowledge so that they feel motivated to tackle more complex cases.
Reduce case resolution times
Help your agents cut through the noise by centralising all support data for easy retrieval, allowing them to receive direct answers instantly.
Takes the subject of the main case being viewed and uses semantic text search to match to other cases with semantically similar case names
One platform, many solutions for Support