Yext AI Search for Salesforce Service Cloud

Simplify self-service and enable both customers and agents to find direct, actionable answers to support questions.

Yext AI Search for Salesforce Service Cloud adds a world-class search experience to your help site, case form, and agent console, seamlessly integrated with the Service Cloud suite.

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Meet new customer expectations — and keep agents equipped for success — with AI search

0%

of questions could be answered by direct answers*

0%

of people who search for 'remote support' or 'remote help' click through to Yext AI search results*

0%

of consumers expect pandemic-era customer contact levels to remain or grow**

Pick the right plan for your business.

All pricing below is in total, not per agent. Contact us to get started.

Base

$71/mo*

*Billed at $850 annually.

Best for support teams with up to 2 agents

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Includes

100 Entities/Documents

5,000 Annual Searches

Features

Setup & Support

Growth

$167/mo*

*Billed at $2,000 annually.

Best for support teams with up to 5 agents

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Includes

1,000 Entities/Documents

20,000 Annual Searches

Features

Setup & Support

Pro

$500/mo*

*Billed at $6,000 annually.

Best for support teams with up to 15 agents

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Includes

5,000 Entities/Documents

50,000 Annual Searches

Features

Setup & Support

Enterprise

Custom

—

Best for support teams with 15+ agents

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Includes

Custom Entities/Documents

Custom Annual Searches

Features

Setup & Support

Deflect tickets and delight customers with Yext

Yext AI search understands natural language questions, interprets user intent, and delivers contextually relevant, direct answers. Help your customers and agents find the information they need, when they need it — all within your Service Cloud suite.

Improve case deflection and reduce resolution times

Solve repetitive, high-volume questions instantly and prioritize live service interactions for more complex issues.

Increase customer satisfaction (CSAT)

Build strong brand loyalty by delivering direct answers to your customers' questions across your Service Cloud support experiences.

Provide a superior CX

Highlight content and recommend answers based on what has historically solved customer problems.

Import content from anywhere and manage your data at scale

Map relationships and display results from any support-related content, whether or not it lives in Service Cloud today.

Extractive QA searches unstructured data - such as your Service Cloud help articles, product manuals, blog posts, and more - to return direct answers to customer questions in the form of featured snippets.

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Instead of relying on keywords, Yext embeds both search queries and FAQs in vector space and use an algorithm to determine the most relevant FAQs—no synonyms required!

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A new framework that makes it easy to add data to your Knowledge Graph from a variety of sources including a web crawler. Building your own Knowledge Graph just became easier than ever.

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Machine learning automatically reranks results based on user engagement data, so that answers get recommended based on what has historically solved customer problems.

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Train our search algorithms by providing feedback on its predictions and help improve the relevancy of results over time.

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Schedule your personal demo

Learn how the Yext Answers Platform empowers customers and agents to self-serve. What happens next?

A team member will schedule a short call to align on your customer support workflows.
We'll follow up with a personalized search consultation and demo of the Yext support solutions that best serve your customers and support agents. Today, all customer journeys start with questions. Empower your teams to answer them with Yext.

See how Yext AI search can help you simplify self-service.

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