Search for Salesforce Service Cloud

Simplify self-service and enable both customers and agents to find direct, actionable answers to support questions.

Yext Search for Salesforce Service Cloud adds a world-class search experience to your help site, case form, and agent console, seamlessly integrated with the Service Cloud suite.

Meet new customer expectations — and keep agents equipped for success — with AI search

%

of questions could be answered by direct answers*

%

of people who search for 'remote support' or 'remote help' click through to Yext AI search results*

%

of consumers expect pandemic-era customer contact levels to remain or grow**

Pick the right plan for your business.

All pricing below is in total, not per agent. Contact us to get started.

Base

$71/mo*

*Billed at $850 annually.

Start trial

Includes

100 Entities/Documents

5,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

Advanced Analytics

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Growth

$167/mo*

*Billed at $2,000 annually.

Start trial

Includes

1,000 Entities/Documents

20,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

Advanced Analytics

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Pro

$500/mo*

*Billed at $6,000 annually.

start trial

Includes

5,000 Entities/Documents

50,000 Annual Searches

Features

Natural Language Understanding

Faceted Search

Advanced Analytics

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Basic Support

Enterprise

Custom

Start trial

Includes

Custom Entities/Documents

Custom Annual Searches

Features

Natural Language Understanding

Faceted Search

Advanced Analytics

Auto-Suggest and Auto-Complete

Unlimited Search Experiences

Data Connectors

Setup & Support

Custom Support

Deflect tickets and delight customers with Yext

Yext AI search understands natural language questions, interprets user intent, and delivers contextually relevant, direct answers. Help your customers and agents find the information they need, when they need it — all within your Service Cloud suite.

Improve case deflection and reduce resolution times

Solve repetitive, high-volume questions instantly and prioritize live service interactions for more complex issues.

Increase customer satisfaction (CSAT)

Build strong brand loyalty by delivering direct answers to your customers' questions across your Service Cloud support experiences.

Provide a superior CX

Highlight content and recommend answers based on what has historically solved customer problems.

Import content from anywhere and manage your data at scale

Map relationships and display results from any support-related content, whether or not it lives in Service Cloud today.

Schedule your personal demo

Learn how the Yext Answers Platform empowers customers and agents to self-serve. What happens next?

  • A team member will schedule a short call to align on your customer support workflows.

  • We'll follow up with a personalized search consultation and demo of the Yext support solutions that best serve your customers and support agents. Today, all customer journeys start with questions. Empower your teams to answer them with Yext.

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See how Yext AI search can help you simplify self-service.