Delight Customers and Deliver Direct Answers With Yext’s Customer Self-Service Portal

Enable customers to self-serve by providing direct answers to product, support, and service-related questions with a one-click experience.

{$headline}

Meet your customers’ demands with self-service

81%

of customers attempt to take care of matters themselves before reaching out to a live representative*

67%

of people prefer self-service over speaking to a company representative**

2/3

of Americans use digital banking channels most often***

Modernize the customer journey

Increase customer satisfaction

Yext's Customer Self-Service Portal understands natural language questions and returns direct answers — not just links. A multi-algorithm approach delivers only the most relevant results, from rich snippets, professional profiles, maps, tutorials, guides, FAQs, and more.

Reduce support requests

Decrease call, email, and chat volumes by giving direct answers to your customers the first time. This eliminates the need for many customers to contact a support representative.

Accelerate digital adoption

As consumers interact with more of your online banking channels, the more questions they're going to have. How often do you get questions like, "Where do I report a stolen credit card?", "How do I report fraudulent charges?", or "How do I transfer funds?" Enable customers to answer these types of questions themselves, reducing friction and leading to greater adoption of your public-facing technologies.

Drive revenue growth

Drive more leads and conversions by answering questions that lead to sales.

Anticipate customer intent

See how and what people search for on your website – use these insights to recommend answers and improve your business.

The Answers Platform

Explore the integrations and platform features that help you deliver cutting-edge, AI-powered search experiences.

App Directory

Use Yext's pre-built integrations with all the business tools and services you trust to power your search experiences.

Salesforce Service Cloud - Deprecated
JRNI

Your single source of truth online for the many public facts about your brand. Whether it's information about a product offering, store location, job opening, or professional credentials, you'll be able to provide people with actionable answers to the questions they're already asking.

Knowledge Graph

A single answer extracted from a larger set of results

Document Search

Strategic application of several Yext-built algorithms to optimize performance across different types of data and queries

Answers Multi-Algorithm Approach

Real-time insights into what people are searching for and how they're asking questions.

Advanced Analytics

Financial Service and Insurance Customer Stories

Financial Service and Insurance Resources