Analytics

Actionable insights are critical for optimizing your digital experiences. Yext unifies data sources from across the web to bring you a comprehensive view of your customer interactions across all digital touchpoints. Whether it's on your owned experiences (e.g. your website and search) or on third-party experiences (e.g. reviews and business listings), Yext can help you visualize customer journeys that span multiple digital channels.

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Drive revenue and delight customers

Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.

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Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.

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Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.

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Empower customers and agents to self-serve

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

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Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

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Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

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Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.

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Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.

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Improve employee productivity and satisfaction

Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.

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Build custom experiences fast

Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.

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