Review Labels

Your business is constantly receiving reviews from different publishers like Google, Facebook, or Yelp. Review Labels allows you to organize and manage those reviews to avoid feeling overwhelmed. With labels, you can understand which reviews to prioritize, which review should be reviewed by who, and much more. Review labeling increases efficiency and streamlines processes like review response and customer support.

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Manually Apply Reviews

Reviews can be labeled manually one at a time or in bulk. This is designed to easily fine tune the custom labeling your business needs in order to best organize your reviews. For example, you could label reviews by language "Spanish," review type "positive/negative," a product "burrito," and more.

Configure Review Labeling Rules

To make review labeling even easier, Yext allows you to create rules that automatically label reviews if they meet certain predefined criteria. This can be based on review content, star rating, sites, responses, and more.

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