Engage with customers on their terms — intelligently.
An effective review response strategy enables you to engage productively with your customers. It provides you with additional insights, and improves the experience your customers have with your brand. Yext’s Intelligent Review Response makes addressing negative feedback, and acknowledging happy customers, easier than ever.
Intelligent Review Response takes Yext’s best practices for building an effective response, and rolls them into an easy-to-use feature. Harnessing the power of Sentiment Analysis, Intelligent Review Response helps users quickly determine the important keywords in each review, then uses those keywords, and underlying sentiment, as the dynamic building blocks for a personalized, on-brand response — every time.