Stay informed and improve customer relationships.
Yext makes it easy to continue the conversation, improve relationships with all your customers, and show prospects and customers alike that you’re listening.
Google. Facebook. Yelp. There’s no shortage of places where consumers can leave you feedback, and with multiple locations listed across hundreds of sites, simply staying on top of it all can seem insurmountable. Review Monitoring leverages Yext’s direct integrations with sites across the Knowledge Network to pull all your reviews, from every location, into a single dashboard so you can stay informed at scale.
Review Notifications alert you the moment Yext detects a new review. Schedule updates to come in as you get reviews, or on a cadence that works with your schedule.
Address negative feedback and acknowledge happy customers with Yext Review Response. Respond to reviews directly from Yext, or click out to the page where a review lives. Either way, Yext makes it easy to continue the conversation, improve relationships with all your customers, and show prospects and customers alike that you’re listening.
Brand control is critical when you empower franchisees, agents, advisors, or other local managers to respond to customer reviews. Yext’s flexible workflows support the processes and controls of your business so you can give users as much or as little access to respond to customers as you’d like.
Star in intelligent search.
Yext Reviews helps you generate authentic reviews directly from your customers, which you can add to your website to star in today’s new search experiences. And, you can monitor and respond to reviews across the Knowledge Network. Win more business from intelligent search and uncover new opportunities to improve your operations with Yext Reviews.