Review Labels
Your business is constantly receiving reviews from different publishers like Google, Facebook, or Yelp. Review Labels allows you to organise and manage those reviews to avoid feeling overwhelmed. With labels, you can understand which reviews to prioritise, which review should be reviewed by who, and much more. Review labelling increases efficiency and streamlines processes like review response and customer support.
Manually Apply Reviews
Reviews can be labelled manually one at a time or in bulk. This is designed to easily fine tune the custom labeling your business needs in order to best organise your reviews. For example, you could label reviews by language "Spanish," review type "positive/negative," a product "burrito," and more.
Configure Review Labelling Rules
To make review labelling even easier, Yext allows you to create rules that automatically label reviews if they meet certain predefined criteria. This can be based on review content, star rating, sites, responses, and more.
One Platform. Unlimited Solutions.
One Platform. Unlimited Solutions.
Delight customers and drive revenue.
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Capture and convert more local business with location listings. Turn maps, GPS apps and local directories into your best marketing channel.
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Empower customers and agents to self-serve.
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Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
A “digital concierge” for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.
Supercharge discovery and conversion.
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Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Build shopping excitement and trust that fosters more purchases.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
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Employees need company information to do their jobs. Make it easy, fast and fun to find with AI-powered workplace search solutions from Yext.
Build a world-class search experience.
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers platform provides the building blocks to create a bespoke search experience.
