Sears Hometown and Outlet Stores and Yext today announced that they have won a Customer Engagement Award from Retail TouchPoints for their innovative online reviews program. Retail TouchPoints’ award recognizes retailers who are leading the pack in implementing new and creative customer engagement strategies to deliver on the promise of customer-centricity.
The custom program integrates Yext’s online review monitoring technology with SHOS’ “Say Yes” initiative, created to do whatever it takes to fix customer problems and issues. This first-of-its-kind program allows SHOS to better track and respond to online reviews, which retailers often miss or ignore, to build stronger relationships with customers.
“Unlike most retailers who silo online reviews into a separate social category, we chose to make online reviews a key part of our customer service strategy,” notes David Buckley, CMO of Sears Hometown & Outlet Stores. “We are excited that the industry is recognizing our progressive approach to customer service, leveraging technology to improve engagement with customers at the local level.”
“At Yext we love working with innovative partners like SHOS who are committed to building long-term relationships” said Wendi Sturgis, Yext EVP Sales & Services. “The combination of our review monitoring technology with their ‘Say Yes’ initiative allows SHOS to do what matters most: create great experiences for customers.”
Read the full press release here.
Mobile smartphone usage is exploding, and that means unprecedented opportunities for marketers to personalize marketing messages based on where customers are located. But mobile offers a different experience than desktop, so marketers need to understand the nuances to create the most effective campaigns — and the key is mobile local landing pages.
Download this new paper from Yext to discover the three cornerstones to a successful mobile local landing page and get started on driving your customers into your locations.
In this report, you will learn best practices for:
Getting the user’s location
Customizing the user’s experience
Driving the user to perform an action
Mobile local landing pages maximize the value of the paid media you’re already using, provide customers with the info they want, and inspire them to visit you in person. With optimized mobile local landing pages you can adjust what customers see based on where they are, and give them the info they need to chose your business.
You can download the full paper here. For more on how you can use mobile local landing pages to optimize your investment in mobile marketing, join our live webinar on 1pm ET August 19th.
Yext is co-hosting a webinar on Thursday, June 5th at 2:00pm ET to discuss duplicate business listings, specifically what causes them, why they matter, and how to fix them.
Click here to register!
See details below for the full description:
Duplicate business listings have long been a significant problem in the local SEO arena. Duplicate records cause customer confusion in addition to a variety of other issues, all of which can cost a business time and money.
To solve the problem of duplicates, everyone in the local media industry must first understand how they are created and proliferated, and why they are so hard to remove. It’s also crucial to understand how they negatively affect consumers in their buying process and the implications this effect has on local business discoverability.
Join BIA/Kelsey’s Jed Williams, Yext’s Christian Ward, and Local SEO expert Andrew Shotland for a webinar that covers everything you need to know about duplicates, why they matter for your business and customers, and how to fix them.
Attendees will learn:
- Why dupes are bad for marketers and customers
- How dupes are created
- How to solve the duplicate listings problem…and keep it solved
Register here to join the webinar this Thursday, June 5th from 2:00-3:00pm EDT.
The best way to attract customers this holiday season is to show what makes your business unique and why they should choose you over the competition. With Black Friday and Small Business Saturday already here, shopping is on everyone’s mind.
With millions of customers heading to stores to shop for holiday gifts and to take advantage of seasonal deals retailers need to use every marketing tool possible to get people into their doors. So here are a few tips for ensuring customers can find your business and make it to your front door.
Most people don’t have a specific business or location in mind when they search. Relevant categories will help them find you in local search.
Instead of just “clothing” “hardware” “flowers”, try adding a seasonal keyword like “gift” “holiday” or “decorations” to return in more results.
Chances are you’ve changed your hours for the busy season. Make them easy for your customers to find.
Update your hours across everywhere customer might be looking – local listings, social media profiles and even your website.
Just remember to change them back after the season is over!
Holiday Ads and Messages
Show your customers you’re as prepared for the holiday as they are. If you have new products, limited-time sales, or other holiday messages share them where your customers are looking, like in local search.
Yext subscribers can update their Featured Messages and change them throughout the season to continue to attract new customers.
The best way to get a customer to your door is to let them know what’s in your store. Whether it’s the must-have toy or the latest tech tool, your products distinguish you from the competition.
Share up-to-date product availability for each individual location or circulars that show your customer what to expect, like with Yext Content Lists.
Your customers are already out there researching businesses like yours. Make it easier for them to find you online and off this holiday season.
Mobile and local and inherently linked. Mobile allows us to step away from our computers and experience the world around us through technology. By 2020 there will be 50 billion ‘connected things’, so local is only becoming more important for marketers – and that’s why we chose to focus on local and mobile for this issue of the Yext Quarterly.
We’ve already discussed the state of location, social in previous issues. For this issue we again worked with Greg Sterling and Andrew Shotland to bring you some useful articles, insights, and original research about local and mobile, including:
- How to do mobile keyword research
- Demand for wearables
- The trend of going to mobile first for local information
- An infographic about growth of mobile local services over the past year
Take a look, read it through and let us know what you think at YQ@yext.com. We hope it’s a useful resource for you and your teams as you think about local and mobile.
Download the full issue of the Yext Quarterly: Local & Mobile here.
There’s a lot of conversation about how technology is changing the way we live our lives. Well, by 2020 there will be 8 billion people in the world, with 50 billion ‘connected things’ accessing hundreds of connected services.
It turns out that technology doesn’t make the world and people more distant, but it makes the world smaller and people more local. And in that, there’s an opportunity for marketers to get their geodata and content into the cloud to add local context to their ads. Local context helps people live their local lives and helps customers get to your front door.
Head to AdAge today to check out Yext CEO Howard Lerman’s post with tips for marketers in a connected local world.
For the past six weeks, we’ve been working with Street Fight to develop a series on innovation in the layers of local, which we call the ‘Local Stack’.
There’s rapid transformation of the local space, and a number of key innovations leading the way. We’re seeing that progress in one layer of the Local Stack, has an increasing affect on progress in the aggregate stack.
To see how, each week Steven Jacobs took an in-depth look at each layer of the stack for trends, important players, and those big changes affecting each layer:
The series culminated this week with an infographic looking at how it all comes together to drive the revolution.
Head to Street Fight for the full series. Onward!
With the introduction and recent full roll-out of Facebook’s Graph Search, social search is top of mind. But, actually, social search isn’t new – search has always been social.
In the recent issue of the Yext Quarterly, Greg Sterling looked at the history of search, starting early days of search engines (Archie, for those who remember!), and saw how humans have always been at the center of search:
Curation by Views: Determining the highest quality pages
Curation by Reviews: Filtering by relevance, with users adding their own opinions as markers
Curation by Likes: Full social feedback after integration with social networks
Full the full article, check back to download the Yext Quarterly later today.
It’s clear that for businesses to integrate authentically on social, they need to focus on local – and, as a result, social is becoming a resource for local information. So for the forthcoming issue of the Yext Quarterly, we wanted to look at how local is changing, and the ways businesses (and consumers) are using social.
We worked again with industry experts, Greg Sterling and Andrew Shotland, to conduct a survey to find out exactly where consumers are looking for (and finding) local information – and the results surprised us.
The survey conducted with more than 1,000 people found that Facebook is more than twice as popular for local information as specialized sites, like TripAdvisor or MenuPages.
To us this means:
For businesses, this demonstrates the opportunity of Facebook – not for brand Pages and engagement, but for conversion at the individual store level. And it’s as simple as creating a Page.
The full article and survey results appear in the newest issue of the Yext Quarterly: Social & Local. For more, check back to download the complete report tomorrow, July 18th.
Happy Small Business Week, everyone! To all of our customers who are building their businesses from the ground up, we appreciate the ability to work with you as you share your information, content, and business moments.
As you know, at Yext, our goal is to get perfect location information into every hand. Today we wanted to highlight a new tool from Yahoo! Small Business that is helping businesses do just that: Yahoo! Localworks.
Yahoo! Localworks is a tool from Yahoo! Small Business that gives small businesses the ability to increase visibility to new and current customers and stand out from the competition on more than 40 top search engines, apps, and mapping services.