Tag Archives: Yelp

Choose Your Own Adventure with Yelp’s Local Search

David Mihm recently wrote an interesting post calling out Google on its lack of organic results above the fold. Google has always prided itself in providing it’s searchers with the most relevant search results, and they have done an excellent job for a very long time. However, I find it very hard to believe that it is merely a coincidence that Google feels that results that make them money are more relevant than those that don’t. Take a look at the screen shot below to see exactly how little space Google has given to organic results.

Over the years, I’ve seen the area designated towards organic results shrink and shrink. It is yet to be seen, but it is my belief that if Google continues to make revenue a priority over user experience then I believe users will quickly find alternatives for their daily searching activities.

One of the companies poised to take advantage of this exodus is Yelp. Yelp business listings offers searchers a clean easy to use interface that allows the user to decide how to determine relevance. Yelp doesn’t guess that you might want the closest restaurant or that you might want the one with reviews. Instead, Yelp gives the searcher the option to choose for themselves. And take a look at the results page on the same exact search for pizza. Look at how much of the page is designated towards organic results. Almost all of it.

Yelp Search

The flexibility and freedom that Yelp gives its users makes it a great option when searching for local businesses. Not to mention their mobile app which makes finding that delicious hole-in-the-wall restaurant easy as the pie you’re going to enjoy there.

Yelp isn’t the only local search destination looking to capitalize on Google’s greed. There are dozens of local search engines and directories like Yelp business listings whose number one priority is helping searchers find exactly what they are looking for. Do you know how your business looks on these sites? Check for free here!

Yelp For Business: 5 Tips To Get More Business From Yelp

woman with open signFor local businesses, Yelp is an extremely effective channel for generating customers. People use Yelp online and on mobile devices to choose where to eat, where to shop and where to be entertained. Everyday, Yelp users are deciding which businesses to visit based on the information they gather from various Yelp pages, so it’s incredibly important that you take control of your Yelp page and put yourself in the greatest position to attract customers.

The first step

The first step for generating business from directories and online search sites like Yelp is to determine where your problems are. Yext’s local search scorecard lets you easily determine what problems you might have with your listing. You can run your free local search report here.

Fill out your business information completely

Customers often use Yelp to research businesses before they visit them in person. If your Yelp profile doesn’t give the searcher the information they’re looking for, then they are more likely to choose one of your competitors.

Name, address and phone number information is just the start to what you should include on your Yelp profile page. Hours of operation and payment methods are a few of the details that potential customers might also be interested in. Fill out the information as best you can and make sure that you keep it up to date if any of your information should happen to change.

Add some photos

Get your camera out and snap some photos of your business. If you’re a restaurant take a picture of your menu. Own a clothing store? Snap a couple pics of your latest outfits. You could even upload some pictures of your happy employees! Photos are a great way to share your business’ story and connect with Yelp users. Make sure you include a picture of your storefront so that people will know what to look for when they decide to stop by.

Respond to customer reviews

Regardless of whether a review is positive or negative, you should do your best to respond to as many reviews as possible. Responding to positive is a great way to turn one time customers into repeat visitors. Responding to negative can often resolve a bad situation. Unhappy customers will often give your business a second chance if they see that you are going out of your way to improve their experience with your business.

Yelp has published a number of guides to help business owners respond to both positive and negative reviews both privately and publicly. You can check them out here.

Display Yelp badges on your website

Yelp makes it very easy for businesses to embed the Yelp badge on their website or blog. The Yelp badge even tells visitors how many positive reviews you have.

These badges allow potential customers to see how many satisfied customers you’ve had. The badges also act as links to your Yelp page, so that visitors can easily view your Yelp profile page. The badge also makes it easy for visitors to leave their own reviews.

Time to get started

Now that you’ve finished reading this post, it’s time to get started. The first step is understanding what’s missing or incorrect with your Yelp profile, and you can find out for free with your local search scorecard.