"The Government exists to serve the public, period."
This was the beginning of our blog post last year on President Biden's Executive Order 14058.
The order's stated goal was simple: "To promote fiscal stewardship by improving the Government's service delivery to its customers, the American people." In other words, it aims to enhance citizen experience across federal agencies and emphasize the importance of citizen-centric services.
It's a vision that is appreciated by anyone who's ever stood in line at a Social Security office, applied for a small business loan, gone through the United State's naturalization and citizenship process, or otherwise interacted with the U.S. government.
But even though this executive order created a vision for improved government service delivery, it was and continues to be a difficult promise to fulfill. Why? To understand why, we need to review the many variables that impact how the federal government operates.