Content Library

With contact rates and consumer expectations rising — even post-pandemic — support teams are facing a major challenge. But advances in AI can help. In this whitepaper, we’ll examine the three waves of customer support automation — and unpack how AI search is set to revolutionize the industry.

60% of consumers have higher online expectations as a result of the pandemic — but too often, health systems still aren't delivering a best\-in\-class digital experience to their patients when they search for providers, resources, and more. This e\-book explains how to improve this patient journey and drive incremental patient acquisition with Find a Doctor in six easy steps.

With more people shopping online than ever, a website needs to do more than just look good. Here’s how businesses can map out a full web redesign that marries form and function — and doesn’t leave a dollar on the table.