Healthcare
Boost your provider rankings and reviews to help your patients make informed decisions about their care
Provide management and control over what patients and consumers are saying on third party review sites so that you can optimize the online reputation of your providers to help patients make informed decisions about their care.
Your Reputation Impacts Your Organization
%
of patients use online reviews to evaluate providers*
%
of patients will not consider a healthcare provider with an average star rating lower than 4.0**
x
Yext customers that respond to at least 50% of their reviews are rated .35 stars higher than organizations that don’t***
Optimize Your Reputation to Show up in Search
Centralize patient feedback
Take advantage of Yext's direct integrations by pulling in all of your reviews across the publisher network in a single dashboard, keeping you informed at scale.
Ask for powerful patient feedback
Request feedback that gives you a more accurate picture of the overall patient experience.
Respond thoughtfully to patient reviews at scale
Deliver genuine responses to patient reviews. Quickly identify the important keywords in each review, then use those keywords and their underlying sentiment as the dynamic building blocks for a personalized, on-brand response.
Measure and act on ratings and reviews
Natural language sentiment analysis tools help you identify individual keywords within patient reviews and assign a sentiment score to those words based on the context provided by the reviewer.
Track Competitors and Trends
Yext empowers you to see how your ratings and reviews compare to other providers, while also evaluating you across the local search landscape. Understand your ratings in context by tracking up to 5 local competitors.
Monitor and answer consumer questions about your business and products, then sync pre-answered FAQs to pre-empt the most common queries.
Respond to your reviews from around the web from the Yext platform
A process for sending invitations through Yext to your customers, requesting authentic 1st Party reviews.
Analyze customer feedback at scale to understand what's working and what improvements you can make to the experience you deliver.
Understand how your entities are rated versus local competition
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